Assistant General Manager

Goldfish Swim School - Gilbride Management Group (GMG)•Village of Colonie, NY

3d•$50,000 - $60,000

About The Position

The Assistant General Manager oversees the quality and success of Goldfish Swim School and supports its General Manager and department managers. The role covers daily operations, including safety, staffing, pool operations, swim lesson quality, customer service, sales and marketing support, and employee engagement. The Assistant General Manager helps ensure that operations follow Goldfish Swim School standard operating procedures and that staff are trained to provide safe, sanitary, and high-quality swim instruction and customer experiences.

Requirements

High school diploma or GED.
Experience as a certified lifeguard, youth sports instructor or coach, camp counselor, and/or childcare provider.
Current Certified Pool Operator certification.
Current Lifeguard Instructor certification.

Nice To Haves

Bachelor’s degree in business administration, communications, or equivalent.
Two or more years of experience as a swimming instructor.

Responsibilities

Direct and control daily operations to ensure the school follows Goldfish Swim School standard operating procedures.
Help the General Manager and department managers fulfill daily tasks.
Manage staff to support high productivity, strong performance, employee satisfaction, and a positive company culture.
Oversee aquatics department training and development and ensure swim instruction meets Goldfish Swim School standards.
Coordinate with wet-side staff on class scheduling, student progress, operations, and customer experience.
Maintain and troubleshoot pool chemistry and pump room operations, and support a safe and sanitary swimming environment.
Evaluate teachers and assess trainees before they teach independently.
Direct, train, maintain, and oversee the Emergency Action Plan and facility safety procedures; train current staff on the plan.
Address team member matters involving class scheduling, student progress, customer service, performance, and training.
Provide sales and marketing training to qualified sales staff and work with the Marketing Manager to support customer service and sales performance.
Guide retail and vending operations to maintain an appropriate product mix and pricing, and assist the General Manager with purchasing.
Train and oversee private party staff to ensure procedures are followed.
Work with the General Manager and Marketing Manager on social media, water safety presentations, events, and local business partnerships.
Oversee monitoring of email, voice messages, and social media to ensure timely and appropriate responses.
Develop competence with technology platforms used for bookings, class scheduling, reporting, and administrative functions.
Learn pool operations sufficiently to train front desk staff to sell programs and respond to customer concerns.
Maintain current certifications and stay professionally up to date in aquatics and management.