Assistant General Manager

Wawa, Inc.•North Vernon, IN

4d•$25 - $33

About The Position

The Assistant General Manager (AGM) is a hands-on leader who plays a key role in daily store operations, team development, and driving results. The role oversees business performance and profitability and leads the hiring, training, and development of Customer Service Associates. The AGM helps ensure customers have a satisfying, smooth, and friendly Wawa experience while supporting the team in meeting safety, quality, and operational standards.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail environments.

Responsibilities

Gather customer feedback and resolve problems to ensure customer satisfaction and a smooth, friendly Wawa experience.
Deliver engaging training to Customer Service Associates so they can meet Wawa’s safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of the team.
Coordinate schedules and daily tasks to keep operations running efficiently.
Monitor store performance by reviewing reports, managing shrink, and identifying opportunities for improvement.
Monitor trends and collaborate with peers to develop action plans that drive optimal results.
Oversee business performance and profitability.