Assistant General Manager

Dave & Buster's•Lubbock, TX

4d•$66,051 - $77,707

About The Position

The Assistant General Manager provides leadership, supervision, and direction for strategic initiatives and operating standards to positively impact business results in selected front-of-house and back-of-house areas, under the guidance of the General Manager. The role oversees business operations from detailed execution to broader priorities, and helps deliver a memorable guest experience through food, drinks, and games. The position involves working in a fast-paced, noisy restaurant and entertainment environment, including weekends, nights, and holidays. The description notes that the work may involve walking five miles per shift and an average 50-hour work week.

Requirements

Be at least 21 years of age.
Have at least 5 years of restaurant or hospitality experience.
Be proficient in managing cost of goods sold and labor.
Have strong business acumen.
Be able to lead a team to create a memorable guest experience.
Be able to work weekends, nights, and holidays.
Be willing to work in a fast-paced, noisy environment with distracting conditions.

Responsibilities

Promote positive employee relations through effective delegation of managerial duties and by fostering high staff morale.
Analyze financial reports and develop action plans to grow revenue and control costs to meet or exceed annual budgets.
Ensure staff training programs are executed.
Ensure staffing levels and management coverage meet business needs and maximize the customer experience.
Deliver an unparalleled guest experience through the best combination of food, drinks, and games.
Maintain a safe and secure environment for guests and staff.
Continuously improve operational execution through attention to detail and adherence to operating standards and procedures.