Assistant General Manager

Chicken N Pickle • Allen, TX

4d

About The Position

The Assistant General Manager (AGM) is the right hand to the General Manager and plays a critical role in the daily success of the venue. The AGM supports the GM in directing operations across Pickleball, Events, Catering, Kitchen, Service/Bar, Hospitality, and Community, with a primary focus on execution, operational excellence, and developing the management team. The AGM acts as the General Manager in their absence and ensures that brand standards and financial goals are met.

Requirements

• At least 3 years of full-service, high-volume restaurant or hospitality management experience.
• Proven ability to lead and motivate a large team in a fast-paced environment.
• Strong food and beverage knowledge.
• Detailed knowledge of food safety and liquor requirements.
• Proficiency with restaurant management software, including HotSchedules, POS systems, and inventory software.
• Understanding of P&L statements, labor control, and COGS management.
• Excellent organizational, communication, and conflict resolution skills.

Nice To Haves

• Associate’s or Bachelor’s degree in Hospitality or Business Administration.
• Bilingual.

Responsibilities

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality.
• Partner with the General Manager to supervise, train, and mentor department managers and hourly supervisors.
• Assist with hiring, onboarding, and termination processes for restaurant staff.
• Foster a culture of diversity, equality, and inclusion while motivating the team to perform at a high level.
• Lead pre-shift meetings and manager huddles to align the team on goals.
• Coordinate and lead daily Front of the House, Pickleball, and Back of the House operations during scheduled shifts.
• Serve as the primary point of contact for guest recovery, handling complaints efficiently and gracefully to maximize satisfaction.
• Enforce compliance with sanitation and safety regulations, as well as alcohol laws and guidelines.
• Execute policies and protocols established by the General Manager to maintain operational consistency.
• Assist the General Manager with staffing levels, scheduling, and labor cost management.
• Manage inventory and ordering for assigned departments to control Cost of Goods (COGS) and reduce waste.
• Assist in preparing weekly and monthly financial reports.
• Maintain and protect the facility, ensuring equipment and property are in good working order.
• Oversee training for new and current employees, ensuring adherence to customer service practices.
• Conduct regular performance appraisals and provide real-time feedback to staff.
• Promote the brand by ensuring each guest experience reflects Chicken N Pickle standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k) with company match
• 20 days of PTO each year
• 4 volunteer PTO days each year
• Thanksgiving and Christmas holidays
• Employee perks

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed