Assistant General Manager

Shakeys USA INC•Buena Park, CA

About The Position

The Assistant General Manager (AGM) is the second-level manager in the store and manages day-to-day restaurant and shift operations, including supervising team members. The AGM assists with inventory, ordering food and supplies, managing costs, and delivering store performance that meets Shakey’s Fast, Friendly, Clean standards. The position reports to the General Manager. The AGM helps supervise the daily activities of 20 to 30 employees. Responsibilities include training employees, planning and assigning work, monitoring performance, rewarding and disciplining employees, and addressing complaints and resolving problems. The role requires a high school diploma or GED and at least two years of related experience and/or training, or an equivalent combination of education and experience. The work regularly involves standing and walking, handling and reaching, and may require lifting up to 100 pounds. The employee is regularly exposed to moving mechanical parts, commercial ovens, and oil fryers, and occasionally to extreme cold or heat, cleaning chemicals, and loud noise.

Requirements

High school diploma or GED; at least two years of related experience and/or training; or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and to draw and interpret bar graphs.
Ability to apply common-sense understanding to written, oral, or diagram instructions and address problems involving several concrete variables in standardized situations.
Knowledge of Microsoft Excel and Word and the Jacmar Food Service order processing system.
Valid California driver license.
Ability to perform the essential duties, with reasonable accommodations where needed.
Regularly stand and walk; frequently use hands to handle or feel, reach, talk or hear, and taste or smell; occasionally sit and stoop, kneel, crouch, or crawl.
Regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds.
Required vision abilities include close vision, distance vision, color vision, and ability to adjust focus.

Responsibilities

Monitor and supervise day-to-day restaurant and shift operations.
Create a team environment that delivers strong operational performance and guest service.
Execute in-store promotional campaigns and participate in local community marketing activities.
Train and coach shift leads and team members on Shakey’s Fast, Friendly, Clean culture and standards.
Assist with hiring and managing staffing levels to ensure adequate coverage across shifts and day parts.
Monitor restaurant operations and identify opportunities for improvement.
Maintain a positive learning and training environment and train team members at all work stations.
Monitor team member performance and provide ongoing coaching, counseling, and recognition feedback.
Take food, supply, and merchandise inventories and place restocking orders.
Create work schedules for store managers and team members and post them promptly.
Ensure compliance with cash-handling, safety and security, and Team Member Handbook policies and procedures.
Ensure safe and sanitary food handling, preparation, serving, and storage practices.
Manage operations to control inventory, food and beverage, and labor expenses.
Maintain a safe work environment and ensure adherence to safety standards and procedures.
Maintain compliance with employment and labor laws.
Manage restaurant operations to satisfactorily pass quarterly internal financial audits.
Inspect food storage and preparation practices to maintain quality and comply with sanitation regulations.
Investigate and resolve food quality and guest service complaints.
Work at any station when needed to support efficient restaurant operations.
Perform other duties and responsibilities as required or requested.
Assist in supervising the daily activities of 20 to 30 employees, including training, assigning work, monitoring performance, rewarding and disciplining employees, and resolving complaints and problems.