Assistant General Manager

Hotel Equities Group, LLC•Columbus, IN

13d

About The Position

Hotel Equities is seeking a dynamic, results-oriented Assistant General Manager to support hotel operations, deliver exceptional service, and help the team achieve operational and business goals. This leadership position provides direction, accountability, and operational support within the assigned hotel function. It leads associates, supports business objectives, maintains company and brand standards, and contributes to an exceptional guest and associate experience. The role involves overseeing assigned hotel operations and associates, monitoring performance and financial results, developing team members, supporting staffing and resource management, and collaborating with hotel leadership and other departments. The Assistant General Manager also helps maintain standards and policies, address guest concerns, and support recruitment and performance-management activities. Hotel Equities describes its culture as values-based and centered on integrity, accountability, service, and leadership. The company offers opportunities for professional growth and leadership development. The position requires flexibility to work evenings, weekends, and holidays as needed, and includes movement throughout the hotel and occasional travel off-site for meetings and business needs.

Requirements

High school diploma or equivalent required.
Previous hotel or hospitality experience appropriate to the position.
Strong communication, organizational, and problem-solving skills.
Ability to analyze information and make sound operational decisions.
Ability to work flexible hours, including evenings, weekends, and holidays, as needed.
Ability to stand, walk, bend, reach, and move throughout the hotel as needed.
Ability to use computers, tablets, phones, and standard office equipment for extended periods.
Ability to occasionally lift or carry supplies and equipment up to 25 pounds.
Ability to travel throughout the property and occasionally off-site for meetings and business needs.

Nice To Haves

Previous supervisory or leadership experience is preferred for management roles.
Experience with Property Management Systems (PMS), hotel reporting and operating platforms, Microsoft Office Suite, and department-specific systems and applications is preferred.
A bachelor's degree is preferred for director-level roles.

Responsibilities

Provide leadership and direction for assigned hotel operations and associates.
Set clear expectations and monitor performance, productivity, and service standards.
Coach, train, develop, and recognize associates to support engagement and retention.
Monitor operational and financial performance and take appropriate action to achieve goals.
Ensure compliance with Hotel Equities standards, brand requirements, and company policies.
Respond effectively to guest concerns and support a consistent service-recovery culture.
Manage schedules, staffing, supplies, and departmental resources as appropriate.
Review reports, trends, and key performance information to support sound decisions.
Communicate effectively with hotel leadership and other departments.
Support recruitment, onboarding, performance management, and succession planning as appropriate.
Perform other duties as assigned.