Asst General Manager

CAVA•Pittsburgh, PA

About The Position

The Assistant General Manager (AGM) brings CAVA’s mission, values, and competencies to life for guests and Team Members in the restaurant. The AGM partners with the General Manager and Area Leader to establish store action plans, achieve financial metrics, and develop hourly Team Members. The role supports overall restaurant operations, including scheduling, forecasting, labor management, and inventory, and requires learning and mastering competency-based leadership and operational skills.

Requirements

1–2 years of experience in a supervisory or management role in the restaurant or hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
A proven track record of delivering exceptional customer service.
Ability to adapt to changing circumstances and develop solutions to improve restaurant performance.
Ability to manage financial aspects, including budgeting and cost control.
Knowledge of legal, health, safety, and sanitation regulations.
Ability to work in a fast-paced environment and solve problems effectively.
Willingness to work flexibly, including nights and weekends, and to travel as needed.
Consistently demonstrate a generous and friendly demeanor with guests.
Complete tasks and projects within established timelines.
Promote and uphold an inclusive and respectful team culture.
Seek and incorporate feedback from team members to improve performance and operations.
Use effective decision-making to guide the team toward success.
Remain open to and actively explore new ideas to drive business success.
Demonstrate emotional stability and resilience in high-stress situations.
Ability to regularly work overtime.
Ability to bend and reach overhead often; handle tongs, pots, pans, and other equipment; and work in temperatures ranging from hot to cold and near open flames.
May be required to work in tight spaces and occasionally outdoors in various weather conditions.
Must maintain near-constant communication with multiple people and remain alert and work safely.
Close, distance, and peripheral vision are required.
Ability to sit, squat, and kneel occasionally; stand for long periods; and lift up to 50 pounds.

Responsibilities

Assist the General Manager with daily restaurant operations, including opening and closing procedures.
Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
Oversee inventory management, supply ordering, and cost control to support profitability.
Supervise and support Team Members through training, coaching, and performance feedback.
Support the General Manager with scheduling and staffing.
Help address Team Member issues and conflicts to maintain a positive work environment.
Uphold high service standards, promptly address customer concerns, and help improve guest satisfaction and loyalty.
Lead by example in customer service and encourage the team to do the same.
Support financial management, including tracking sales, cash handling, and adherence to budget guidelines.
Help prepare financial reports, analyze performance metrics, and identify areas for improvement.
Help maintain accurate financial records and compliance with cash-handling procedures.
Help oversee food safety practices and ensure the team is trained in proper procedures.
Assist with administrative tasks, inventory management, and maintaining operational records.
Support the General Manager in preparing reports and implementing action plans.
Participate in special projects and initiatives that support restaurant success.
Perform additional duties as assigned by the General Manager or higher management.