Asst General Manager
About The Position
The Assistant General Manager assists the General Manager in all aspects of property operations, maximizing resources to deliver outstanding customer service and achieve financial goals. The role calls for a commitment to the company’s Spirit of Service culture toward guests and team members, an interest in the outdoors, and a willingness to help execute a broad range of outdoor activities. Relocation assistance and on-site living accommodations are available. The position guides and supervises front-of-house departments, coordinates resort operations, inspects units and grounds, addresses owner and guest concerns, and supports safety practices. It also contributes to staffing and employee development, cost and labor controls, budgeting, operational reviews, compliance awareness, and coordination with security, the Homeowner Association Board, and Sales and Marketing. Depending on the resort’s size and complexity, the Assistant General Manager may also perform Front Office Manager responsibilities.
Requirements
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Associate's degree, college diploma, or equivalent credential (listed as “Cepeg” in the posting).
- At least 2 years of supervisory experience.
Responsibilities
- Guide and supervise front-of-house departments to promote outstanding customer service in accordance with HGVC standards.
- Coordinate departments to meet productivity, profitability, cleanliness, and owner and guest satisfaction standards.
- Inspect units and grounds, identify deficiencies involving employees, contractors, or property appearance, and notify housekeeping or maintenance for corrective action.
- Respond to owner and guest problems and ensure service is friendly and personalized.
- Help coordinate activities and review safety procedures; operate ATVs, boats, and other outdoor equipment when needed.
- Assist in creating and monitoring guidelines for hiring, training, coaching, counseling, and terminating employees.
- Assist with cost and labor controls to keep operations within budget, monitoring performance through observation and feedback.
- Develop career-path opportunities for department heads and provide direction and training to support their goals.
- Promote safety awareness among staff.
- Assist Security with key control.
- Review and evaluate resort operations, recommend changes to the General Manager, and consult with the General Manager about problems or concerns.
- Monitor trends and legislation that may affect the property and maintain a general understanding of state and federal laws governing interval resorts.
- Serve as a liaison to the Homeowner Association Board of Directors when requested by the General Manager.
- Assist in establishing and managing Association and resort budgets.
- Serve as a liaison to Sales and Marketing departments.
- Perform Front Office Manager responsibilities as necessary, depending on resort size and complexity.
- Carry out reasonable management requests that the employee is capable of performing.
Benefits
- Comprehensive health care options starting on day one.
- Worldwide hotel rates through a Travel Discounts Program.
- Employee Assistance Program.
- Learning and advancement opportunities.
- Unlimited PTO for managers and above.
- A company culture that values work-life balance and is described as family-friendly.
- 401(k) program with company match contributions.
- Employee stock purchase program.
- Relocation assistance and on-site living accommodations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
