Asst General Manager

Avion Hospitality Employee Services LLC•South Padre Island, TX

About The Position

The Assistant General Manager helps ensure guest satisfaction and efficient hotel operations by supervising operating departments when the General Manager or Manager on Duty is absent. The role supports the General Manager in improving hotel profitability through revenue generation, cost control, guest satisfaction, and employee development. It oversees and supports multiple hotel departments, assists with financial and operational management, and helps maintain company and brand standards. Candidates need progressive experience in a hotel Rooms or Food & Beverage department, with experience requirements varying by education level, as well as previous supervisory experience. The role requires proficiency with Windows operating systems, sound judgment and problem-solving under pressure, effective communication and listening skills, and the ability to understand financial information and perform basic arithmetic. The position may require long hours; a typical workweek is 50 hours, and the employee must be able to stand for an entire shift and move objects within the stated light-work limits.

Requirements

At least 5 years of progressive experience in a hotel Rooms or Food & Beverage department; or a 4-year college degree and 2–3 years of such experience; or a 2-year college degree and 3–4 years of such experience.
Previous supervisory experience.
Proficiency in Windows operating systems.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work effectively in stressful, high-pressure situations and maintain composure and objectivity.
Ability to anticipate, prevent, identify, and solve workplace problems.
Ability to assimilate information and data from disparate sources and adapt it to the needs of a particular situation.
Effective listening, understanding, clarification, and resolution of coworker and guest concerns.
Ability to work with and understand financial information and data, and perform basic arithmetic.
Ability to communicate information and ideas clearly.
Ability to stand throughout the entire shift.
Ability to exert up to 20 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
Availability for a typical 50-hour workweek and occasional long hours.

Responsibilities

Supervise and support hotel operating departments in the absence of the General Manager, ensuring efficient operations and correcting or communicating deficiencies.
Maintain guest- and employee-focused service, regular attendance, personal appearance, and compliance with company and brand standards.
Comply with applicable certification requirements, including Food Handlers, Alcohol Awareness, CPR, and First Aid.
Develop understanding of hotel operations by working with department heads and using company and brand training materials.
Assist with revenue-generation programs, meet on-site contacts for evening functions, greet important clients, and participate in sales calls.
Support the development of managerial and hourly employees through approved training programs and regular one-on-one meetings with department heads.
Promote employee empowerment and follow up with department heads on successes and opportunities related to guest satisfaction.
Assist with financial reports and meet corporate and General Manager deadlines.
Participate in scheduled Manager on Duty coverage.
Ensure service-standards training takes place in each department and support recruiting, hiring, and training for Guest Services based on occupancy.
Hold weekly Front Desk meetings to address oversell settings and respond as needed.
Oversee accounts receivable, accounts payable, payroll, and month-end activities.
Help create a positive, guest-focused, team-oriented environment through employee development and motivation.
Ensure compliance with preventive maintenance and deep-cleaning programs through room inspections with the Housekeeping Manager and Property Engineer.
Ensure employees provide attentive, courteous, and efficient service to guests, management, and coworkers.
Know the standard operating procedures for Operations departments and ensure compliance or development of an action plan.
Maintain professional working relationships and open communication with managers, employees, and other departments.
Support Operations departments during peak periods and ensure employees receive fair and equitable treatment under company procedures.
Complete required corporate training and become certified to deliver required training.
Be present in public areas during peak times to greet guests and offer assistance.
Maintain hotel-safe procedures, including security practices, and conduct a monthly safe audit.
Ensure scheduled meetings take place on the property.