Asst General Manager (56717)

Providence Hospitality Group•Ridgecrest, CA

13d

About The Position

The Assistant General Manager manages the hotel's day-to-day operations and supports the General Manager in providing overall leadership to deliver outstanding customer service and financial profitability. The role oversees hotel departments and operations, maintains brand standards and compliance, and works to improve guest and employee satisfaction, operational performance, and financial results. It also includes directly and indirectly supervising employees, including hiring, training, assigning work, appraising performance, and addressing complaints and problems.

Requirements

Previous hotel experience is required.
At least two years of experience as an Assistant General Manager at a similar size and type of hotel.
Bachelor's degree from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
Supervisory experience, or demonstrated willingness, desire, and ability to supervise, with aptitude for coaching, mentoring, training, and developing employee performance.
Strong team-building and leadership skills, including the ability to lead and motivate employees.
Strong written, verbal, and interpersonal communication skills, including attentive listening and clear communication.
Interpersonal, collaborative, and relationship-building skills, including the ability to interact positively with employees at various levels and with customers.
Willingness to foster a positive, fulfilling, team-learning work environment and assist teammates to achieve departmental goals.

Responsibilities

Manage all day-to-day hotel operations.
Ensure guest satisfaction and maintain brand standards and hotel compliance.
Oversee front desk, sales and marketing, accounting, human resources, revenue management, housekeeping, maintenance, safety, and security.
Plan, organize, facilitate, and participate in hotel and department meetings.
Develop and implement plans to improve guest and employee satisfaction.
Monitor service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements.
Identify operational performance, productivity, and efficiency gaps and develop corrective measures.
Support assigned departments in achieving financial and business plan goals in accordance with the operating budget; monitor progress monthly and implement expense-management controls.
Minimize risk and oversee loss prevention measures for guest and associate safety and hotel and property security, consistent with state, federal, and company policies.
Supervise employees and carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; and address complaints and resolve problems.
Perform other related duties as assigned by the General Manager.