Asst General Manager

CAVA•Greeley, CO

About The Position

The Assistant General Manager (AGM) brings CAVA’s mission, values, and competencies to life for guests and Team Members. The AGM partners with the General Manager and Area Leader to establish store action plans, achieve financial metrics, and develop hourly Team Members. The role supports overall restaurant operations, including scheduling, forecasting, labor management, and inventory, while learning and mastering competency-based leadership and operational skills. The AGM helps manage daily restaurant operations and supports the General Manager in maintaining food quality, service, cleanliness, guest satisfaction, financial performance, food safety, and a positive, inclusive work environment. The role may also support special projects and other duties assigned by the General Manager or higher management.

Requirements

1–2 years of experience in a supervisory or management role in the restaurant or hospitality industry.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven track record of delivering exceptional customer service.
Ability to adapt to changing circumstances and develop solutions to enhance restaurant performance.
Ability to manage financial aspects, including budgeting and cost control.
Knowledge of legal, health, safety, and sanitation regulations.
Ability to adapt to a fast-paced environment and solve problems effectively.
Willingness to work flexibly, including at night and on weekends, and to travel as needed.
Consistently demonstrate a generous and friendly demeanor when engaging with guests.
Complete tasks and projects within established timelines.
Promote and uphold a culture of inclusivity and respect.
Seek and incorporate feedback from team members to improve performance and operations.
Apply effective decision-making to guide the team toward success.
Remain open to and actively explore new ideas to drive business success.
Demonstrate emotional stability and resilience in high-stress situations.
Ability to regularly work overtime.
Ability to bend and reach overhead often; handle tongs, pots, pans, and other equipment with dexterity; and work in temperatures ranging from hot to cold and near open flames.
May be required to work in tight spaces and occasionally in outdoor weather conditions.
Maintain near-constant communication with multiple people.
Close, distance, and peripheral vision are required.
Ability to sit, squat, and kneel occasionally; remain alert and work safely; stand for long periods; and lift up to 50 pounds.

Responsibilities

Assist the General Manager in daily restaurant operations, including opening and closing procedures.
Ensure adherence to CAVA’s standards for food quality, service, and cleanliness.
Oversee inventory management, supply ordering, and cost control.
Train, coach, supervise, and provide performance feedback to Team Members.
Support scheduling and staffing.
Help address Team Member issues and conflicts to maintain a positive work environment.
Uphold service standards, address customer concerns, and help improve customer satisfaction and loyalty.
Lead by example in customer service and encourage the team to do the same.
Support financial management, including sales tracking, cash handling, and budget adherence.
Assist with financial reports, performance metric analysis, and identifying areas for improvement.
Help maintain accurate financial records and compliance with cash handling procedures.
Support food safety practices and team training on proper procedures.
Assist with administrative tasks, inventory management, and operational records.
Support the General Manager in report preparation and action plan implementation.
Participate in special projects and initiatives and perform additional duties as assigned by the General Manager or higher management.