Asst General Manager
About The Position
The Assistant General Manager assists the General Manager with all aspects of property operations, maximizing resources to deliver outstanding customer service and achieve financial goals. The role requires commitment to the company’s Spirit of Service culture when interacting with guests and team members. The successful candidate should enjoy the outdoors and be willing to help execute a wide range of outdoor activities. Relocation and on-site living accommodations are available. Depending on the resort’s size and complexity, the Assistant General Manager may also perform the responsibilities of a Front Office Manager. The role may involve operating ATVs, boats, and other outdoor equipment.
Requirements
- Excellent written and verbal communication skills.
- Excellent customer service skills.
- Associate's Degree/College Diploma/CEGEP.
- At least 2 years of supervisory experience.
Responsibilities
- Provide guidance and supervision to front-of-house departments and promote customer service in accordance with HGVC standards.
- Coordinate departments to meet productivity, profitability, cleanliness, and owner and guest satisfaction standards.
- Inspect units and grounds, identify deficiencies, and notify housekeeping or maintenance for corrective action.
- Respond to owner and guest concerns and ensure service is friendly and personalized.
- Help coordinate activities and review that appropriate safety procedures are followed.
- Assist in establishing and monitoring employee hiring, training, coaching, counseling, and termination guidelines.
- Help develop and maintain cost and labor controls, monitor performance, and support operation within budget.
- Develop career-path opportunities for department heads and provide direction and training.
- Promote safety awareness among staff and assist Security with key control.
- Review resort operations and recommend changes to the General Manager; consult the General Manager about problems or areas of concern.
- Monitor trends and legislation that may affect the property and maintain a general understanding of state and federal laws governing interval resorts.
- Serve as a liaison to the Homeowner Association Board of Directors when requested by the General Manager.
- Assist in establishing and managing Association and resort budgets.
- Serve as a liaison to Sales and Marketing departments.
- Perform Front Office Manager responsibilities when required by the resort’s size and complexity.
- Carry out reasonable management requests within the employee’s capabilities.
Benefits
- Comprehensive health care options starting day one.
- Travel discounts with hotel rates worldwide.
- Employee Assistance Program.
- Learning and advancement opportunities.
- Unlimited PTO plan for managers and above.
- 401(k) program with company match contributions.
- Employee stock purchase program.
- Relocation and on-site living accommodations are available.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
