Assistant General Manager

Team Car Care Dba Jiffy Lube•Los Angeles, CA

22d•$20 - $22•Onsite

About The Position

The Assistant General Manager (AGM) supports the General Manager in leading the service center, driving revenue growth, improving guest count and sales performance, and delivering excellent customer service and guest experiences. The role includes team leadership, coaching and development, operational oversight, financial support, and helping maintain a safe, clean, and productive workplace. The AGM may perform opening and closing duties when the General Manager is absent and handles other duties and projects as needed.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Demonstrated leadership ability and ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A Guest First mindset.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.

Responsibilities

Work directly with the General Manager to support revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team to provide excellent customer service and an exceptional guest experience.
Model positive leadership and build team engagement and efficiency.
Develop teammates through internal training, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Handle inventory, cash-handling processes, guest issues and concerns, and other duties or projects; work with the District Manager on critical initiatives.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors (CSAs).
Perform opening and closing duties when the General Manager is off.
Assist the General Manager with building and maintaining an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.