Assistant General Manager

Green Bay Country Club•Green Bay, WI

About The Position

The Assistant General Manager (AGM) is a key member of the leadership team, supporting the General Manager/COO with daily Club operations. The AGM leads the Food & Beverage department and helps ensure exceptional service, operational excellence, and a positive member experience at the Main Clubhouse and Sports Center. The role may also oversee other departments as determined by the General Manager/COO. Working closely with department leaders, the AGM coordinates operations, supports strategic initiatives, and maintains high standards throughout the Club. The position serves as a liaison between departments, committees, the Board of Directors, and the General Manager/COO, and assumes responsibility for Club operations in the General Manager/COO’s absence. It offers broad exposure to club management and potential future advancement.

Requirements

At least 5 years of progressive leadership experience in a hospitality setting.
Proven experience managing private club Food & Beverage operations, including restaurants, bars, kitchens, and catering.
Strong written and verbal interpersonal and communication skills.
Sound judgment and decision-making abilities.
Detail-oriented, with excellent time-management and organizational skills.
Experience in staff training and professional development.
Demonstrated career longevity and commitment in the private club industry.
Effective leadership skills and financial acumen.
Deep understanding of membership sales, programming, and event development.
Ability to be highly visible and engaged with members while delivering exceptional service.
Creativity, strong personal taste, and attention to detail.
Strong administrative and organizational skills.
Ability to coach and motivate teams and support high performance.
Must be able to stand and walk for extended periods during events and peak service times.
Ability to lift, carry, and move items up to 50 pounds, including event supplies and banquet equipment.
Comfort working in a fast-paced, dynamic environment with frequent interruptions and shifting priorities.
Flexibility to work evenings, weekends, and holidays for event coverage and Club operations.
Requires regular professional and courteous interaction with members, guests, and staff.

Nice To Haves

Bachelor’s degree in hospitality management preferred.
CMAA continuing education and progress toward CCM designation preferred.
Career-minded individual seeking growth and future leadership opportunities.

Responsibilities

Provide leadership and oversight of clubhouse operations in partnership with the General Manager/COO.
Lead, coach, and develop department managers and their teams, fostering a positive, accountable, service-focused culture.
Communicate expectations, provide feedback, and support employee growth and development.
Maintain a visible presence throughout the Club and build relationships with members and staff.
Lead and oversee Food & Beverage operations, including dining, beverage, banquet, and event services.
Promote and maintain exceptional service standards and a consistently positive member experience.
Coordinate with culinary and service leaders to support communication, operational efficiency, and consistent execution.
Oversee Club communications, member programming, and social activities in collaboration with department leaders.
Serve as an administrative link between departments and promote collaboration and operational effectiveness.
Interact with members and guests, build relationships, address concerns, and help maintain a welcoming environment.
Respond professionally to member feedback and support continuous improvement.
Support membership recruitment, engagement, and retention initiatives.
Serve as staff liaison to assigned committees and attend Board and committee meetings as appropriate.
Oversee Main Clubhouse and Sports Center facilities, focusing on maintenance, safety, cleanliness, appearance, and day-to-day readiness.
Work with facilities staff and outside vendors to identify needs, prioritize work, and coordinate repairs and improvements.
Manage assigned capital projects and facility improvements from planning through completion, including scope, schedule, budget, vendor coordination, and communication.
Inspect facilities, follow through on identified issues, and coordinate work to minimize disruption to members and Club operations.
Assist with budgeting, forecasting, and departmental planning.
Monitor labor, purchasing, inventory, and operating expenses.
Support strategic initiatives and operational objectives through data-driven decision-making.
Assume responsibility for Club operations when the General Manager/COO is absent.