Assistant General Manager

Team Car Care • Memphis, TN

2d

About The Position

The Assistant General Manager (AGM) is part of the service center’s management team and works directly with the General Manager to support revenue growth, sales performance, and an excellent guest experience. The AGM helps lead and develop teammates, maintain quality and safety standards, and support the center’s daily operations and financial performance. The role may include opening and closing the center when the General Manager is away, leading team meetings, and assisting guests in person, electronically, or by telephone.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive and helpful attitude, with professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• A Guest First mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Nice To Haves

• Professional automotive experience is not required.

Responsibilities

• Work with the General Manager to grow revenue, guest count, and performance on lead measures such as core sales mix, MultiCare, and Core Plus.
• Coach teammates to deliver excellent customer service and an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through internal training, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Handle operational duties and projects, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and Customer Service Advisors (CSAs).
• Perform opening and closing duties when the General Manager is away.
• Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance
• Access to employee discounts through the PerkSpot platform
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed