Assistant General Manager

MCR Hotels•Kansas, KS

About The Position

The Assistant General Manager supports daily hotel operations and helps maintain MCR standards for cleanliness, friendly service, product consistency, quality, and teamwork. The role supervises guest-service operations, supports guest arrivals and departures and meal periods, and helps foster a welcoming environment for both guests and team members. It also supports the General Manager with staffing, scheduling, timekeeping, inventory, purchasing, reporting, auditing, safety, and quality assurance.

Requirements

Positive attitude and willingness to learn.
Ability to understand and follow established guidelines and procedures.
Ability to evaluate alternative courses of action and make decisions quickly and accurately.
Ability to work effectively in stressful, high-pressure situations while maintaining composure and objectivity.
Effective listening and conflict-resolution skills, including understanding, clarifying, and resolving concerns raised by coworkers and guests.
Ability to understand financial information and data and perform basic arithmetic.
Attention to detail and ability to meet deadlines.
Proficiency with Windows operating systems and company-approved spreadsheet and word-processing software.
Clear communication skills, including the ability to convey information and ideas effectively.
Ability to lead team members in providing friendly, welcoming guest service.
Must meet the legal age to serve alcoholic beverages at select properties; a valid driver’s license is required.
Basic market knowledge.
Must be at least 18 years old.
Willingness to work a varied schedule that may include evenings, nights, weekends, and holidays.
Ability to read, write, understand, and communicate effectively in English, including interpreting safety and operating instructions, writing routine reports and correspondence, speaking effectively to groups, and interpreting business records and statistical reports.
Ability to stand or remain stationary for 3–4 hours at a time; operate computers, office machinery, and telephones; perform data entry and 10-key operations; manually handle objects, tools, and controls; bend, stoop, crouch, lift and transport supplies weighing up to 25 pounds; and move throughout the hotel and guest rooms.
Ability to inspect and visually observe details at close and long range.

Nice To Haves

Bachelor’s or associate degree preferred.
Previous supervisory experience preferred.
Progressive experience in the hospitality, hotel, restaurant, or service industry preferred, including experience in Rooms and Food & Beverage departments.

Responsibilities

Conduct daily walks of guest rooms and public spaces, check cleanliness and service, and test mechanical equipment.
Verify that all guest rooms are inspected daily and meet cleanliness standards on the room inspection checklist.
Provide one-on-one training to new team members on service and checklist expectations.
Supervise Guest Service team members and confirm guest needs are met; support peak check-in and check-out times and meal periods.
Promote a positive culture for team members and guests.
Assist with inventory counts as directed by the General Manager.
Support onboarding and ensure new-hire checklist processes are followed.
Support the General Manager by reviewing previous-day team-member time-clock punches in accordance with policy.
Ensure Daily Summary and Night Audit processes are completed according to policy.
Prepare shift handover reports and sign off on and upload required daily reports to the MCR report storage platform.
Ensure purchases follow the required purchase-order process, use MCR-approved vendors, and invoices are submitted through the approved accounts-payable system and processed or accrued in the proper period.
Oversee compliance with MCR-approved brand standards and quality-assurance expectations; conduct brand self-audits and make necessary corrections based on regional audits.
Ensure fire and life-safety inspections are current and correct deficiencies.
Review service or delivery failures and ensure they are escalated appropriately.
Confirm preventative-maintenance tasks are completed and visually check their quality and consistency.
Monitor team members’ adherence to established work schedules and displace department shifts weekly as scheduled or when line-level team members call out.
Cover open department-head positions when necessary.
Greet guests warmly, use their names when possible, handle guest concerns with urgency, support hotel events, and maintain friendly phone etiquette.
Keep work areas clean and organized and pitch in with guest-room or public-space cleaning as needed.
Complete operational checklists accurately and on time, maintain accurate handover reports, and wear an approved clean uniform and nametag while well-groomed.
Communicate clearly and professionally and collaborate with team members to meet hotel and guest needs.