Assistant General Manager
About The Position
The Assistant General Manager supports store sales, customer service, and daily operations. The role includes reviewing and analyzing profit and loss statements, achieving individual and store sales and service objectives, and providing a GAS3 selling experience to DIY and DIFM customers. The Assistant General Manager manages DIY services such as battery installation and testing and wiper installation, and helps ensure high customer-service and operational standards, including prompt handling of complaints. As manager on duty, this role provides coaching, manages the sales floor and phones, assigns and follows up on tasks, supports safety, and performs opening and closing duties. The Assistant General Manager also handles weekly scheduling and trains team members on store procedures, inventory and point-of-sale systems, parts lookup, equipment, testing and diagnostic equipment, and product and service recommendations. The position is eligible for sales commission based on individual or store performance.
Requirements
- High school diploma or GED.
- Two to three years of experience managing a team of 10–20 team members in a fast-paced, dynamic retail environment.
- Successful experience managing profitability and demonstrated financial and business acumen.
- Ability to review and analyze business reports, including P&L statements.
- Ability to calculate discounts, percentages, sales increases, and gross profit percentages.
- Effective communication and relationship-building skills with customers, peers, and upper management.
- Ability to speak and write English.
- Ability to use Microsoft Word and Excel effectively.
- Ability to work a variety of days, evenings, and weekends as needed.
- Ability to locate and stock parts; safety knowledge and skills; and parts and automotive-system knowledge.
- ASE P2 certification or equivalent readiness, as indicated among success factors.
Nice To Haves
- Bachelor’s degree in business or a related area.
- Working knowledge of automotive systems.
- Spanish language skills.
- Microsoft PowerPoint proficiency.
- ASE certification; preferred but not required.
Responsibilities
- Review and analyze profit and loss statements and other business reports.
- Provide a GAS3 selling experience for DIY and DIFM customers.
- Achieve personal and store sales goals and service objectives.
- Manage DIY services, including battery installation and testing and wiper installation.
- Maintain high customer-service standards and promptly handle product and operational complaints.
- Perform manager-on-duty responsibilities, including coaching, floor and phone management, task assignment and follow-up, safety, and opening and closing duties.
- Complete the weekly scheduling process.
- Execute and train team members on store operational procedures, inventory systems, store equipment, POS and parts lookup systems, and testing and diagnostic equipment for DIY services.
- Execute and train team members on advanced solution, project, and product quality recommendations.
- Source parts from multiple channels, including special orders, FDO, and second sources.
- Hold others accountable, inspect work quality, and provide constructive feedback.
Benefits
- Sales commission based on individual or store performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
