Assistant General Manager

CLIMB HQ LLC•Nashville, TN

22d•Onsite

About The Position

The Head Indoor Guide is a leadership position responsible for creating an exceptional member and guest experience while leading the Indoor Guide team. Building on the Senior Indoor Guide role, the position leads from the floor and takes ownership of team development, daily operations, events, member experience, and facility standards. The role works closely with the General Manager to keep the gym running smoothly and ensure Climb's standards are consistently met.

Requirements

Valid Climb Lead Approval as a Tester.
Valid CPR/First Aid certification.
Evening and weekend availability.
Experienced Indoor Guide who understands Climb's standards.
Positive, energetic, and passionate about climbing and community.
Strong communication and customer-service skills.
Organized and comfortable managing multiple priorities.
Confident coaching others and holding teammates accountable.
Proactive, dependable, and willing to do what needs to be done.
Interested in growing as a leader.

Nice To Haves

B.S. in Business Management, Outdoor Recreation, or significant relevant education/experience.
3+ years of management experience.
Experience implementing and executing policies, initiatives, and corporate strategy.
Experience with conflict resolution.
Experience with delegation and tracking of tasks.

Responsibilities

Lead, coach, train, and develop the Guide team.
Help with Guide hiring, onboarding, scheduling, and accountability.
Own the member and guest experience.
Resolve member concerns and serve as a point of escalation.
Coordinate and lead groups, parties, Community Nights, and events.
Oversee cleanliness, organization, and operational standards.
Support retail, inventory, purchasing, cash handling, and administrative responsibilities.
Identify what needs to be done, delegate effectively, and follow through.