Assistant General Manager

Team Car Care Dba Jiffy Lube•Seattle, WA

7d•$23 - $24•Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager as part of the service center’s management team. The role helps drive consistent sales success, revenue growth, and excellent customer service while delivering a positive guest experience. The AGM helps develop and guide teammates, supports financial and operational performance, and contributes to maintaining a safe, clean, and well-run service center. The position may involve opening and closing duties when the General Manager is off, supporting inventory and product ordering, handling cash processes and guest concerns, and working with the District Manager on critical initiatives. The AGM leads daily team huddles and store meetings and helps ensure the team is aligned with business goals and workplace rules.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, comprehend, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A “Guest First” mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in an environment with frequent hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items weighing up to 50 pounds.
At least 18 years of age.

Responsibilities

Work with the General Manager to grow revenue through guest count and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
Coach and carry out excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program and provide ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Carry out duties and projects including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide the team with clear and detailed direction.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence (GTE).
Guide and mentor automotive technicians and CSA employees.
Perform opening and closing duties when the General Manager is off.
Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
Lead daily team huddles and store meetings, setting direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.