Assistant General Manager

Lucky Dog Bark & Brew Charlotte • Charlotte, NC

4d

About The Position

Lucky Dog Bark & Brew Charlotte is seeking an Assistant General Manager to help lead its pet resort team and support daily operations. The role works alongside the Resort Manager to coordinate schedules and staffing, support team development, provide excellent customer service, maintain a safe and clean facility, manage inventory, coordinate pet care, assist with events and marketing, and handle administrative and financial tasks. Duties may be modified, expanded, or reduced as the company’s needs evolve.

The position is full-time and pays $18.00–$21.00 per hour. Benefits for all team members include discounted daycare and boarding for their own dog. Full-time employees may also receive medical, vision, and dental plans and a 401(k).

Requirements

• A deep love for animals and comfort working with a variety of pets and understanding their needs.
• Previous leadership or supervisory experience, preferably in pet care or hospitality.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks, prioritize, and stay organized in a fast-paced environment.
• Proactive problem-solving ability and capacity to respond to unexpected situations.
• Collaborative mindset and positive attitude toward teamwork.
• Interest in professional advancement in a dynamic environment.

Responsibilities

• Assist the Resort Manager with daily operations, schedules, staff assignments, and facility functioning.
• Assist with hiring, training, mentoring, and evaluating team members, and help foster a positive work environment.
• Engage with pet owners, address their needs, and resolve issues while ensuring clients feel valued and pets are treated with care and respect.
• Oversee facility cleanliness and safety, including play areas, kennels, and grooming stations, and ensure compliance with health and safety standards.
• Track supplies and equipment, manage vendor relationships, place orders, and monitor inventory levels.
• Coordinate pet care for daycare, boarding, and grooming, including individualized care plans and consistent care across shifts.
• Assist in organizing events, promotions, and themed days, and collaborate with the marketing team to promote them.
• Assist with administrative tasks, including payroll, scheduling, and reporting, and support budgeting and financial tracking.

Benefits

• Discounted daycare and boarding for employees’ dogs.
• Medical, vision, and dental plans for full-time employees.
• 401(k) for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed