Assistant General Manager

Marriott•Goleta, CA

2d•$90,000 - $111,000

About The Position

The Assistant General Manager supports all aspects of property operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and return on investment. The role assists the General Manager in leading the team to develop and implement property-wide strategies and verifies implementation of brand service strategies and initiatives to meet or exceed guest expectations. The Assistant General Manager builds relationships with key customers and participates in the sales process. The role oversees property departments and supports operational and financial management, departmental team development, guest experience, and human resource activities. It also performs other duties as assigned and needed.

Requirements

High school diploma or GED and 4 years of experience in guest services, front desk, housekeeping, or a related professional area; alternatively, a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in guest services, front desk, housekeeping, or a related professional area.

Responsibilities

Support all aspects of property operations, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and return on investment.
Assist the General Manager with developing and implementing property-wide strategies.
Verify implementation of brand service strategies and initiatives to meet or exceed guest expectations.
Build relationships with key customers and participate in the sales process.
Verify that brand standards are maintained throughout the property and that team members meet or exceed brand requirements.
Manage the operation of all property departments.
Promote the Guarantee of Fair Treatment and Open Door policies.
Verify that a viable key control program is in place and maintain current licenses and permits as prescribed by local, state, and federal agencies.
Provide a safe working environment in compliance with OSHA/MSDS.
Manage finance and accounting functions, including accounts payable, accounts receivable, petty cash, payroll, ordering procedures, end-of-period procedures, banking procedures, and PAFs.
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and identify areas for cost reduction and program improvement.
Comply with corporate accounting procedures and perform the required annual quality audit with the General Manager and Regional Director.
Remain available and approachable to employees, and demonstrate professionalism, courtesy, confidence, energy, and enthusiasm.
Assist and teach team managers to schedule against guest and hours/occupied-room goals using the Scheduling Tool, ensuring staffing levels are appropriate to exceed guest expectations.
Set clear performance expectations with the General Manager and assist team supervisors with constructive coaching and counseling.
Solicit feedback for continuous improvement.
Extend professionalism and courtesy to guests, encourage staff to resolve guest and employee concerns, and provide readily available and approachable customer service.
Take proactive approaches to guest concerns and help employees understand guests’ changing needs and expectations and how to exceed them.
Verify that new team-member orientations are thorough and completed in a timely manner.
Take proactive approaches to employee concerns.
Verify that property hiring practices comply with I-9 and EEO requirements and support a culturally diverse workplace.
Perform other duties as assigned and needed.