Assistant General Manager

Green Thumb•Chelsea, MA

About The Position

Green Thumb is seeking an Assistant General Manager for a RISE Dispensary to support and manage a diverse team, drive results, and deliver positive consumer experiences. In partnership with the General Manager, the Assistant General Manager oversees customer experience, inventory operations, and team member development. The position is a developmental step toward becoming a General Manager. The role combines dispensary operations and compliance with customer service, inventory and financial controls, team leadership, scheduling, and community engagement. It involves working directly with patients and customers in a dispensary, and may include outdoor work in varying weather and exposure to cannabis or related allergens.

Requirements

At least three years of experience managing teams in a retail setting, specifically with POS business operations.
Meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Reliable, responsible, and dependable attendance.
Must be 21 years or older.
Pass all required background checks.
Possess a valid driver's license or state ID.
Understand and comply with Green Thumb rules, regulations, policies, and procedures.
Have a solid understanding of cannabis laws, rules, and regulations, and a passion for furthering industry and legal knowledge.
Demonstrate a proactive approach, strong work ethic, attention to detail, and strong communication and leadership skills.
Consistently meet timelines and work effectively under pressure.
Be open to constructive developmental feedback and maintain composure in difficult situations.
Demonstrate strong interpersonal skills in a fast-paced, deadline-oriented, cross-functional environment.
Use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Be highly motivated, self-directed, innovative, and able to work independently or with a team using sound judgment, common sense, and resourcefulness.
Adapt to and thrive in a demanding, fast-paced environment and demonstrate critical thinking.
Operate professionally and with integrity, including handling confidential information and complying with HIPAA requirements.
Resolve conflict, handle employee and customer complaints, and settle disputes.
Move about the dispensary and remain stationary, as required, for prolonged periods up to the duration of a workday.
Communicate directly with individuals and groups.
Operate a point-of-sale system, computer, and other office productivity machinery.
Prepare patient and customer orders by moving and placing products.
Inspect and receive detailed information, including dates of birth, orders, and inquiries.
Move inventory and materials weighing up to 30 pounds independently and position oneself to move inventory in storage areas.

Nice To Haves

Cannabis experience.
Inventory control experience.

Responsibilities

Manage and oversee dispensary operations to ensure compliance with security, inventory, and local and state regulations.
Motivate team members to execute programs, initiatives, and regionalized in-store promotions.
Oversee quality product inventory, financial records, and Seed to Sale compliance.
Maintain cash management and handling protocols and complete daily reconciliation.
Manage order and expense processes in alignment with store budgets.
Coach and motivate team members to deliver positive in-store customer experiences.
Lead by example during Leader on Duty shifts and supervise team members through recognition and behavioral redirection.
Lead consistent omni-channel customer experiences across in-store, drive-thru, curbside, and delivery services.
Coach team members to meet loyalty goals and drive customer retention and repeat visits.
Serve as a liaison to the local community and support outreach events and initiatives.
Partner with the General Manager to select, onboard, train, develop, and retain a high-performing team.
Support team engagement and performance through coaching, feedback, and recognition.
Motivate the team to exceed revenue targets and key metrics, focusing on service, product knowledge, and team member behaviors.
Execute hourly scheduling based on business needs, hours targets, and team member availability.
Hold team members accountable for timekeeping, schedule compliance, and reliability.
Develop leaders and team member talent and address performance issues promptly.
Perform other duties as needed.