Assistant General Manager

Panera Bread•Chesterfield, MO

About The Position

The Assistant General Manager helps lead a Panera bakery-cafe by partnering with the General Manager to oversee operations, make decisions, solve problems, and grow the business. The role includes leading and developing the team, supporting hiring and training, delivering excellent guest service, and ensuring the bakery-cafe meets operational, quality, safety, and company standards. The position requires flexible hours, including nights and weekends, in a fast-paced environment with shifting priorities.

Requirements

Must be at least 18 years old.
Proven ability to drive positive results through strong business acumen.
Proven ability to run effective shifts while directing, motivating, coaching, and developing others in a fast-paced environment.
Availability to work flexible hours, including nights and weekends.
Ability to lift, carry, push, or pull objects weighing up to 50 pounds.
Ability to stand and walk for up to 6 hours.
Ability to communicate clearly and quickly understand directions from guests and associates in a loud environment.
Any job offer is conditional upon the results of a background check.

Nice To Haves

At least 1 year of restaurant management experience is preferred.
ServSafe certification, or ability to obtain it.

Responsibilities

Support the General Manager with key decisions and problem-solving.
Plan and manage staffing needs, shift scheduling, team development, career development, and succession planning.
Support hiring, onboarding, and training of new team members; motivate, engage, inspire, and celebrate the team.
Help manage team performance to meet bakery-cafe goals, operational and quality standards, and guest-service expectations.
Develop managers as subject matter experts in people processes and Panera’s Guiding Values and Behaviors.
Work with the team to deliver quality food and service and delight guests.
Build relationships that encourage long-term guest loyalty.
Follow operational procedures and execute company strategies and initiatives.
Ensure team members follow company policies and procedures and comply with federal, state, and local regulations.
Maintain a healthy and safe workplace that meets health, food, safety, and company culture standards.
Assist the General Manager with managing overall costs and inventory.
Help build a culture of warmth, belonging, growth, and trust.
Represent Panera’s Guiding Values and Behaviors by taking initiative, finding solutions, working as a team, celebrating success, and seeing the best in others.