Assistant General Manager

Embassy Suites by Hilton Knoxville Downtown•Knoxville, TN

About The Position

Kana Hotel Group seeks an Assistant General Manager to support hotel operations and help deliver high-quality guest service. The role works with team members and management to maintain a positive, safe, and service-oriented environment, promote operational excellence, and support guest satisfaction. The position also contributes to team development and hotel performance, with opportunities to grow within the company. The Assistant General Manager supports guest-service operations, revenue and inventory management, financial administration, staffing, scheduling, training, and brand-standard compliance. The role requires a flexible schedule to meet business needs, including covering shifts when team members are absent and working weekends or holidays as needed.

Requirements

1–2 years of previous hospitality experience.
Exceptional customer service skills.
Relationship-building skills.
Effective communication skills.
Ability to multitask.
Availability to work all shifts, weekends, and holidays based on business needs.
Ability to learn and use various computer and software applications.

Nice To Haves

Bachelor’s degree in business or a related discipline.
Supervisory experience.

Responsibilities

Conduct employee meetings and keep employees informed about policies, department procedures, and brand standards.
Inform team members about programs that improve guest satisfaction and operational excellence; receive and respond to guest complaints in a timely manner.
Assist with inventory management to maximize potential room revenue and meet budgeted room revenue targets.
Organize and prepare accounts payable and receivable, including deposits.
Input direct bills into the system.
Promote a positive and safe environment for employees and guests.
Monitor and lead guest service team members and resolve conflicts related to guest complaints.
Monitor and train team members on brand standards.
Create and communicate team-member schedules.
Maintain associate morale by rewarding team members who meet or exceed guest expectations.
Assist with staffing, including interviewing, screening, hiring, and employee relations.
Conduct regular hotel walkthroughs across various shifts, documenting issues for discussion with the General Manager.
Maintain a flexible schedule to cover business needs, including team-member absences and guest events.
Work across departments to support efficiency.
Maintain timecards for Guest Service Representatives.
Prepare for brand audits, evaluate results, and collaborate with management and the team on needed improvements.
Perform other duties as assigned.