Assistant General Manager

Team Car Care Dba Jiffy Lube • Pasadena, CA

4d • $20 - $22 • Onsite

About The Position

The Assistant General Manager (AGM) is part of the service center’s management team and works directly with the General Manager to support revenue growth, sales performance, and exceptional guest experiences. The AGM helps lead, coach, and develop teammates; maintain service quality and safety standards; and support the center’s daily operations and financial performance. The role also involves assisting guests in person, electronically, or by telephone, and performing opening and closing duties when the General Manager is absent.

Requirements

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• A “Guest First” mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• At least 18 years of age.

Responsibilities

• Work with the General Manager to grow revenue, guest count, and performance on sales measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team to provide excellent customer service and an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through internal training, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Handle inventory, cash processes, guest issues and concerns, and other duties or projects, including critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is absent.
• Assist the General Manager in building and maintaining an engaged workforce aligned with customer volume and business needs.
• Lead daily team huddles and store meetings and set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and hold others accountable to rules and regulations that maintain a safe, productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• No need to pay for tools
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform access to discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed