Assistant General Manager

Property Management • Orlando, FL

7d

About The Position

The Assistant General Manager is responsible for ensuring efficient operations across the Front Desk, Housekeeping, and Engineering Departments. The role is committed to providing guests with quality service and a clean, safe environment while managing expenses and maximizing service levels. The Assistant General Manager also supports front-of-house operations as needed.

Responsibilities

• Respond attentively, efficiently, and courteously to guest requests, complaints, and accidents received at the Front Desk or through reservations, comment cards, letters, or phone calls, and follow up to ensure guest satisfaction.
• Maximize room revenue and occupancy by reviewing status daily.
• Analyze variances, monitor credit card reports, and closely observe the daily house count.
• Prepare team member schedules based on business forecasts, payroll budget guidelines, and productivity requirements.
• Interview and recruit team members.
• Operate all aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
• Maintain knowledge of the accident prevention program, including the safety committee, safety education and enforcement, and communication of safety issues through department meetings.
• Investigate, report, and follow up on employee and guest accidents.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• 401(k) retirement match
• Paid holidays
• Paid time off
• Employee Assistance Program and Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed