Assistant General Manager

Crunch Fitness - Fitness Growth Capital•Rostraver Township, PA

About The Position

The Crunch Assistant General Manager ensures members receive high-quality service and facilities while achieving the club’s financial targets as outlined in the annual budget. The role motivates, leads, supervises, and coordinates employees who serve members, and demonstrates command of company-wide policies and initiatives to protect the integrity of the Crunch brand. The position reports to the Area Director. The Assistant General Manager oversees administration, sales and revenue management, personal training revenue, club operations, financial controls, staff leadership, and profit centers. The role coordinates with Fitness, Sales and Marketing, Accounting, and Information Technology; supports department heads; maintains club standards for cleanliness, maintenance, safety, and security; and works toward budgetary, membership-retention, and customer-service goals.

Requirements

Four years of management experience required.
Current Cardiopulmonary Resuscitation (CPR) certification required.
Excellent written and verbal communication skills.
Creative management techniques.
Strong organizational, leadership, administrative, customer service, and computer skills.

Nice To Haves

Four-year college degree preferred.
Fitness management experience preferred.

Responsibilities

Demonstrate knowledge of club standard operating procedures and policies, communicate and implement them with employees, encourage teamwork, make decisions, and recruit and hire qualified staff.
Lead, motivate, and manage the team to achieve sales and revenue goals, support promotions and lead generation, track leads, communicate promotions, and ensure ongoing prospecting for prospective members.
Review sales-related written communications for effectiveness, spelling, accuracy, and distribution, and ensure staff know the club’s programs, facilities, and equipment.
Encourage staff involvement in the community and neighborhood businesses.
Lead and manage the personal training department to achieve revenue and session-production goals, support client acquisition initiatives, and integrate personal training products into point-of-sale presentations.
Ensure the Personal Training team follows session-redemption procedures and oversee the PT Manager’s work toward departmental objectives.
Coordinate with club support functions including Fitness, Sales and Marketing, Accounting, and Information Technology.
Address personnel issues using club procedures and documentation; resolve member complaints promptly and tactfully.
Promote a professional, welcoming atmosphere and ensure club standards for cleanliness, maintenance, safety, and security.
Conduct weekly detailed club inspections with the Maintenance Manager, share findings with appropriate staff, ensure visible maintenance issues are repaired promptly, maintain appropriate signage, and remove out-of-service equipment from the floor when possible.
Reinforce shared responsibility for cleanliness, maintain an inventory of maintenance parts, and track opening and closing checklists, stage management, repair and maintenance logs, locker logs, and cleaning checklists.
Assist with payroll processing, submission, and approval.
Understand budgets and income statements, control expenses and purchasing, keep expenses at or below budget, and explain revenue, sales, and expense variances against budget.
Serve as a role model, hold weekly and individual meetings with key club personnel, foster an environment for honest employee feedback, and oversee, support, direct, and develop department heads.
Drive profit-center revenue, including personal training and retail; monitor flagged check-ins to increase revenue and collections; and increase revenue per member.
Conduct monthly or weekly department meetings, employee training meetings, daily staff “One Minute Meetings,” daily Personal Training Manager meetings, weekly club management meetings, and annual performance evaluations.
Implement company programs and promotions that generate sales leads and support new membership growth.
Manage payroll and general and administrative expenses to meet expense goals; maintain awareness of key competitors; and conduct frequent walk-throughs.
Meet financial budget goals, club cleanliness and customer-service standards, membership-retention goals, professionalism expectations, assigned-task deadlines, and company policies and procedures.