Assistant General Manager

Hotel Management & Consulting•Lebanon, TN

17d

About The Position

Hotel Management & Consulting is seeking an experienced, dynamic Assistant General Manager to lead hotel operations when the General Manager is absent and assist with leading the team and consistently exceeding service standards. The role works within a small, efficient hospitality team and a performance-based culture that balances hard work with respect for personal life. The company offers equal opportunity and advancement based on merit. The Assistant General Manager supports staff development, financial and property operations, guest relations, housekeeping, sales and marketing, and emergency procedures. The role may require hands-on housekeeping and laundry work, as well as schedule flexibility to cover employee shifts and maintain operational continuity.

Requirements

At least 1 year of experience in hotel leadership, including front desk and back-of-house operations.
Proficient computer skills.
Strong team-building skills.
Excellent organizational, time-management, and problem-solving abilities.
Effective oral and written communication skills.
Proactive approach to solving problems.
Willingness to work a changing schedule.
Ability to perform tasks involving kneeling, squatting, standing, sitting, bending, and twisting for long periods.
Ability to lift, push, and pull up to 20 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Lead hotel operations in the General Manager’s absence and assist the General Manager in leading the team.
Train and guide staff, discuss performance discrepancies and training needs with the General Manager, and attend and lead staff huddles.
Provide hands-on support and guidance to help the team achieve outstanding results.
Post checks in the PMS, complete the weekly labor tracker, manage payment-due reports, and post paid-outs and receipts.
Keep the hotel guest-ready by maintaining cleanliness standards and promptly addressing guest concerns.
Monitor and follow up on guest feedback and concerns, suggest and sell amenities, and help ensure guest and property security.
Assign rooms to housekeeping and assist the General Manager with room inspections.
Manage inventory, check property email, build relationships with vendors and guests, and foster teamwork.
Network in the local community and build relationships with competitive properties, local organizations, and key clients to promote the property.
Lead in-house guest sales and marketing initiatives to increase occupancy.
Assist with room housekeeping as needed and complete daily laundry and public-space duties.
Cover employee shifts as needed to maintain operations during unexpected absences.
Know and follow property emergency procedures and ensure the security needs of the property and guests are met.
Perform other duties as assigned.