Assistant General Manager

EōS Fitness•San Antonio, TX

About The Position

The Assistant General Manager reports directly to the General Manager and assists with the Sales team and day-to-day tasks. The role is for someone passionate about sales and helping members achieve their health and wellness goals. The Assistant General Manager connects with prospective members, guides them through their membership journey, and supports their success. Duties may change at management’s discretion to meet the evolving needs of the gym. The position leads, coaches, and trains the Sales team to create a fun atmosphere, provide a welcoming experience, and serve as an information hub for members, guests, and staff. It is an hourly role with additional compensation opportunities, including commission and bonus, and a post-training increase. The listed pay is $15–$15 USD.

Requirements

2 years of customer service experience.
3–4 years of sales experience.
1 year of supervisory experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail; a systematic and thorough approach to problem solving; and good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting; move about club floors and rooms; and communicate with employees, members, and the public.
Ability to bend routinely and repetitively to lift more than 40 lbs.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.

Nice To Haves

Prior experience or a strong interest in the fitness industry.
Embrace EōS Fitness’ Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

Ensure sales targets are met, particularly on weekends or when the General Manager is absent, by leading the team and driving sales initiatives.
Sell club and individual memberships, fitness services, products, and programs to meet or exceed sales goals.
Oversee membership billing processes, monitor the sales process, and ensure timely follow-up with leads and prospects.
Communicate goals, expectations, and procedures to staff so they understand their roles and responsibilities.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Provide high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly and approachable manner, listen to their needs and concerns, and provide clear, helpful responses.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support their safety and well-being.
Lead, coach, and train the Sales team.

Benefits

Free membership for the employee and one plus-one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay, providing access to funds before payday.
Competitive pay plus vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program offerings.
401(k) with company matching.
Personal education growth options with Sophia Learning.
Variable income opportunities, including commission and bonus.
Post-training increase.