Assistant General Manager
About The Position
The Assistant General Manager is a hands-on restaurant leadership role that partners closely with the General Manager to lead the team, elevate the guest experience, and drive business performance. The role has ownership across people, hospitality, operations, and financial performance, and actively shapes restaurant culture by coaching leaders and team members and maintaining high standards throughout every shift. The Assistant General Manager leads from the floor during service, supports consistent execution across opening, service, and closing, and helps ensure strong guest hospitality, food quality, cleanliness, and food safety. The role also contributes to staffing, labor deployment, inventory, food cost, waste, ordering, COGS, forecasting, and P&L performance. The General Manager supports the Assistant General Manager’s continued growth toward future General Manager opportunities.
Requirements
- At least 2 years of restaurant leadership experience in a full-service restaurant, hospitality group, or comparable environment.
- Genuine passion for hospitality and a proven ability to lead from the floor and inspire a team during service.
- Track record of building strong restaurant cultures where people feel valued, supported, challenged, and accountable.
- Strong guest-experience and service-excellence instincts, with the ability to coach teams toward consistently high standards.
- Demonstrated ability to hire, develop, coach, and retain talent at multiple levels of the organization.
- Experience managing or contributing to labor, sales, COGS, inventory, forecasting, and P&L performance.
- Growth mindset and desire to continue developing toward General Manager-level leadership.
- Ability to stand for prolonged periods and lift and carry items weighing up to 50 lbs.
- A NYC Food Handlers License is required for consideration.
Nice To Haves
- Proficiency in Spanish, French, and/or Arabic.
Responsibilities
- Lead from the floor during service, coaching in the moment, supporting the team, and ensuring exceptional guest hospitality from arrival through departure.
- Own the guest experience by anticipating needs, resolving concerns with empathy and urgency, and using service recovery to build loyalty.
- Develop people and build a culture where team members feel valued, accountable, and motivated to grow.
- Partner with the General Manager to recruit, interview, hire, onboard, develop, and retain a high-performing restaurant team.
- Lead and coach restaurant leaders and team members through opening, service, and closing, ensuring consistent execution and strong shift-to-shift communication.
- Own labor deployment during service and make real-time decisions that balance guest experience, team productivity, and financial performance.
- Maintain standards for food quality, hospitality, cleanliness, and food safety in line with brand standards.
- Partner with the General Manager to manage inventory, food cost, waste, ordering, and COGS, identifying and acting on opportunities to improve performance.
- Contribute to P&L performance by using sales, labor, COGS, and other business metrics to identify trends, forecast needs, and drive profitability.
- Step into the General Manager’s responsibilities as needed.
Benefits
- Daytime hours and a real work-life balance.
- Medical, dental, and vision benefits.
- PTO starting at 10 days.
- 401(k) with company match.
- Life insurance.
- Commuter benefits.
- Pet insurance.
- Team member discounts at all company brands.
- Bonus in addition to pay.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
