Assistant General Manager - Unassigned
About The Position
The Assistant General Manager – Unassigned supports Drury Hotels’ vision, core values, and goals by taking exceptional care of team members so they can take exceptional care of guests. Based out of a hotel in Columbus, Ohio, this role travels to assist hotels throughout the Ohio market and supports properties and staff in the assigned region. The position provides leadership across hotel departments, supports exceptional guest service, and helps team members succeed through training, development, and coaching. The Assistant General Manager establishes high service standards across multiple properties, helps hire team members suited to their roles, models quality-assurance practices, and works to meet or exceed quality-assurance measures. The role also supports service, cost and labor controls, and team engagement through hands-on leadership, delegation, and empowerment. It requires critical thinking to handle challenging situations, resolve issues proactively, and support continuous improvement.
Requirements
- At least one year of supervisory experience with demonstrated leadership success.
- Ability to travel up to 75%.
- Positive, can-do attitude.
Nice To Haves
- Bachelor’s degree in hospitality, business, or a related field.
- Hotel-specific experience.
Responsibilities
- Assist and support hotel properties and staff in the assigned region.
- Provide leadership across hotel departments and lead efforts to deliver exceptional guest service.
- Train, develop, and coach team members to help them succeed in their roles.
- Cultivate exceptional guest service across multiple properties by establishing high service standards and hiring suitable team members.
- Lead, coach, and develop team members across hotel functions and properties throughout the company portfolio.
- Model quality-assurance best practices and consistently meet or exceed quality-assurance visit measures.
- Deliver on service, cost-control, labor-control, and team-engagement measures through hands-on leadership, delegation, and empowerment.
- Use critical thinking to handle challenging situations, proactively resolve issues, and support continuous improvement.
Benefits
- Flexible scheduling
- Paid time off
- Hotel discounts
- Free room nights
- Mentorship, cross-training, development plans, and management training
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription coverage
- Life insurance
- Disability coverage
- Team Member Assistance Program
- Company-matched 401(k)
- Quarterly bonuses based on hotel results
- Eligibility for a semi-annual bonus based on hotel and company performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
