Assistant General Manager

Peachtree Group Hospitality Management•Orlando, FL

8d•$60,000 - $70,000

About The Position

The Assistant General Manager is responsible for ensuring the efficient operations of the Front Desk, Housekeeping, and Engineering Departments. The role is committed to providing guests with quality service and a clean, safe environment throughout their stay while managing expenses and maximizing service levels. The Assistant General Manager also assists and supports front-of-the-house operations as needed.

Requirements

Effective interviewing skills.
Ability to recruit team members.
Ability to analyze variances and monitor credit card reports.
Ability to operate front office software, generate and analyze reports, and perform simple programming.
Ability to investigate, report, and follow up on employee and guest accidents.

Responsibilities

Respond attentively, efficiently, and courteously to guest requests, complaints, and accidents reported at the Front Desk or through reservations, comment cards, letters, or phone calls, and follow up to ensure guest satisfaction.
Review daily status to maximize room revenue and occupancy; analyze variances, monitor credit card reports, and maintain close observation of the daily house count.
Prepare team member schedules according to business forecasts, payroll budget guidelines, and productivity requirements.
Interview and recruit team members.
Operate aspects of the front office system, including software maintenance, report generation and analysis, and simple programming.
Support the accident prevention program, including the safety committee, safety education and enforcement, and communication of safety issues through department meetings.
Investigate, report, and follow up on employee and guest accidents.