Assistant General Manager

Under Canvas•Dalton, NH

5d•$55,000 - $58,000

About The Position

The Assistant General Manager (AGM) partners closely with the General Manager to ensure the camp delivers exceptional guest experiences. The AGM is an expert in customer service and operational processes, collaborating with front desk, maintenance, housekeeping, and food and beverage team members. Together with the GM, the AGM communicates goals and expectations to the team and provides operational support where needed. The role requires cross-training across property departments and the ability to run the camp independently with minimal oversight, including in the GM’s absence. It also involves travel to other camp locations when required. The AGM supports camp operations, staffing, hiring, team development, guest service, budgeting, financial performance, inventory, payroll approvals, staff housing, and implementation of camp-level SOPs. The AGM works with camp management, HR, and corporate colleagues to promote efficient operations, positive team culture, sustainability initiatives, and strong guest and team-member experiences. The position involves outdoor work for extended periods in varying and sometimes extreme weather, physical activity on uneven or slippery natural surfaces, occasional lifting, and operation of guest transport carts or property vehicles. A Food Handler (ServSafe) Manager Certification must be obtained by the property opening date or before beginning work involving food or alcohol handling. Employment is contingent upon satisfactory completion of a motor vehicle records check if requested.

Requirements

High School Diploma, GED, or equivalent work experience.
At least 1 year of management experience or 2 or more years of supervisory experience, or a combination of both.
Demonstrated commitment to high-quality customer service.
Strong interpersonal, communication, organizational, and prioritization skills; communicate clearly and professionally.
Friendly, enthusiastic, and positive attitude; sound judgment; ability to follow direction and take decisive, appropriate action.
Ability to learn, embrace, and train the team on company policies, practices, and procedures.
Ability to influence and inspire teams, work independently, and meet deadlines on assigned projects.
Proficiency in Microsoft Office Suite, HMS, and POS systems.
Food Handler (ServSafe) Manager Certification must be obtained by the property opening date or before starting any work involving food or alcohol handling.
Ability to work outdoors for long periods, including during extreme heat, cold, or weather events.
Ability to lift 30 pounds independently; lifts over 31 pounds require assistance from a co-worker.
Ability to stand and walk on slippery and/or uneven natural walking surfaces for most of the workday, bend and stoop, observe and respond to dangerous situations, and operate guest transport carts and/or property vehicles.
Ability to travel as needed.
Satisfactory completion of a motor vehicle records check if requested by Under Canvas.

Nice To Haves

Desire for growth in the organization.
Prior experience in budgeting, reporting, and P&L management.
Understanding of property management systems.
Basic knowledge of maintenance operations.
Prior food and beverage experience.
Hospitality experience is preferred but not required.
Participation in educational and training opportunities.

Responsibilities

Cross-train in each property department and travel to another location for task force work when requested.
Respond critically and quickly to changing situations on the property.
Communicate clear expectations to the team across operational areas and maintain professional internal and external communications.
Maintain a positive, open-minded attitude and resolve guest and team-member issues efficiently.
Review applications, conduct interviews, and support hiring decisions, offer approvals, and onboarding tasks and deadlines with the GM and HR.
Collaborate with the GM and HR on staffing and retention.
Delegate tasks and run the camp independently with minimal oversight, including in the GM’s absence.
Identify ways to streamline processes and maximize efficiency and resource use.
Establish and maintain relationships with local businesses and communities.
Develop consistent ways to engage, appreciate, and recognize team members.
Evaluate, develop, and report on NPS and eNPS action plans.
Monitor financial performance, spearhead initiatives to improve financial results, and assist with the annual camp budget.
Support monthly and yearly inventory as needed by department.
Create synergy across property departments through leadership and meet with team members to support their growth and development.
Create a positive, guest-focused work environment.
Ensure camp-level SOPs and expectations are implemented, updated, and maintained.
Collaborate with camp management and the corporate team.
Oversee staff housing, including monthly inspections, maintenance issues, housing audits, and initial contact for housing-related employee relations.
Create and deliver corrective action documents to team members.
Serve as the point of contact for payroll approvals and timecard adjustments, and oversee approval of departmental timecards.
Prioritize tasks, participate in camp-level and company-wide meetings, and submit high-quality work on time.
Respond to guest reviews within the established time period.
Promote company sustainability initiatives.
Perform other duties as assigned.
Work outdoors for extended periods, including in extreme heat, cold, or weather events; lift 30 pounds independently, with assistance required for lifts over 31 pounds; stand and walk on slippery or uneven natural surfaces for most of the workday; bend and stoop; observe and respond to dangerous situations; operate guest transport carts and/or property vehicles; and travel as needed.
Obtain Food Handler (ServSafe) Manager Certification by the property opening date or before starting work involving food or alcohol handling.