Assistant General Manager (Rooms)

HEI Hotels and Resorts•Arlington, VA

About The Position

The Assistant General Manager is a key strategic partner to the General Manager, providing leadership and oversight of daily hotel operations while driving service excellence, operational efficiency, associate engagement, and financial performance. This visible, hands-on hospitality leader develops people, holds teams accountable, and helps create an environment where associates are empowered to deliver exceptional guest experiences. During the hotel's transformative renovation, the role will help lead operational managers in executing the property strategic plan and contribute to the hotel's next era of hospitality excellence. The Assistant General Manager also serves as acting General Manager when needed.

Requirements

At least three years of management experience, preferably in both Rooms and Food and Beverage.
Computer literacy and financial management experience.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to resolve conflicts involving guests, supervisors, and associates.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences.

Responsibilities

Lead operational managers in executing daily, weekly, monthly, and annual action plans related to the property strategic plan.
Plan, organize, facilitate, attend, and participate in hotel and departmental meetings.
Ensure compliance with brand standard operating procedures and policies.
Develop and manage execution of Rooms and Food and Beverage division budgets and revenue forecasts.
Develop and implement expense-management controls, including use of labor-management tools.
Interview, hire, train, and develop staff; recommend performance evaluations; resolve problems; and recommend discipline or termination when appropriate.
As a member of the property Executive Committee, help create and execute the hotel's financial objectives.
Act as General Manager in the General Manager's absence when necessary.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.