Assistant General Manager (Rooms)

HEI Hotels & Resorts•Arlington, VA

10d•$101,000 - $106,000•Onsite

About The Position

The Assistant General Manager is a key strategic partner to the General Manager, providing leadership and oversight of daily hotel operations while driving service excellence, operational efficiency, associate engagement, and financial performance. This is a hands-on leadership role at the Sheraton Pentagon City during a transformative renovation, with an opportunity to shape the guest experience and develop a high-performing team. The role leads operational managers in executing daily, weekly, monthly, and annual action plans tied to the property’s strategic plan. The Assistant General Manager serves as General Manager when needed and is a member of the property Executive Committee, helping create and execute the hotel’s financial objectives.

Requirements

At least three years of management experience, preferably in both Rooms and Food and Beverage.
Computer literacy and financial management experience.
Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business-plan preparation, repairs and maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
Ability to resolve conflicts involving guests, supervisors, and associates.
Effective verbal and written communication skills, including the ability to adapt communication style to different audiences.

Nice To Haves

Experience in both Rooms and Food and Beverage is preferred.
Experience leading hotel operations during a fast-paced renovation or changing environment is desirable, though not stated as a formal qualification.

Responsibilities

Lead operational managers in achieving action plans connected to the property strategic plan.
Plan, organize, facilitate, attend, and participate in hotel and departmental meetings.
Ensure compliance with brand standard operating procedures and policies.
Develop and manage execution of Rooms and Food and Beverage division budgets and revenue forecasts.
Develop and implement expense-management controls, including use of labor management tools.
Interview, hire, train, and develop staff; recommend performance evaluations; resolve problems; and recommend discipline or termination when appropriate.
Help create and execute the hotel’s financial objectives as a member of the property Executive Committee.
Act as General Manager in the General Manager’s absence when necessary.
Comply with attendance rules and maintain regular availability.
Perform other job-related duties as assigned.