Assistant General Manager

Trulieve•Dunwoody, GA

About The Position

The Assistant General Manager supports the General Manager in leading and supervising store personnel, managing inventory, achieving key performance metrics, and ensuring efficient daily store operations. The position helps ensure regulatory compliance while delivering an exceptional customer experience. It partners with the General Manager on service and sales strategies, team development, labor budgeting, and store operations. This hourly retail position reports to the General Manager and is scheduled for 40–45 hours weekly, with flexible hours based on store needs, including availability for evenings, weekends, and holidays.

Requirements

Two years of related experience and/or training, or an equivalent combination of education and experience.
Prior cash-handling experience.
Ability to train, develop, and evaluate a team of 40 or more employees.
Strong interpersonal skills and professionalism to communicate with all levels of management and staff, while maintaining confidentiality and discretion.
Conversational English sufficient to work effectively with customers and team members, operate electronic equipment, understand safety procedures, and use telecommunication devices.
Ability to analyze data and draw appropriate conclusions to inform policies and procedures.
Ability to interact respectfully and politely with customers and team members.
Valid driver’s license and successful MVR background check for delivery locations only.
Ability to pass level 1 and level 2 background checks.
Must be at least 21 years of age.
Ability to function independently and demonstrate flexibility, personal integrity, and effective working relationships with residents, personnel, and support agencies.
Ability to relate to and work with patrons of different ages and abilities, including people experiencing emotional distress or displaying a hostile attitude.
Ability to move throughout the facility, including tight spaces; communicate and exchange information; observe details at varying ranges; and operate computing devices.
Ability to manipulate objects of varying sizes and weights, push or pull up to 50 pounds, lift/carry/position up to 50 pounds, use stools, ladders, or steps, and crouch, stoop, kneel, or crawl.
Visual and auditory acuity, with or without aids, sufficient to perform the position’s functions.
Availability to work 40–45 hours weekly, including evenings, weekends, and holidays, with flexible hours depending on store needs.

Nice To Haves

Prior management experience, preferably in retail and/or customer service.

Responsibilities

Partner with the General Manager to plan and implement strategies that drive service standards and positive sales results.
Maintain brand standards in visual merchandising.
Ensure consistent compliance with state-specific regulations.
Review and communicate company SOPs, ensure compliance, and coordinate communication of changes to employees with the General Manager and other leaders.
Provide coaching, training, and development with the General Manager, focusing on service standards and accountability for objectives.
Monitor and maintain store inventory.
Handle and resolve patient issues and escalations while on duty.
Maintain professional working relationships with business partners.
Assist the General Manager in managing the labor budget to meet business needs.
Maintain strict confidentiality and compliance.
Perform other tasks assigned by management.