Assistant General Manager

CLUB4 FITNESS•Clinton, MS

7d•Onsite

About The Position

The Assistant General Manager supports the General Manager in leading the team and delivering an excellent customer experience while growing revenue. As an extension of the General Manager, the Assistant General Manager oversees facility operations when the General Manager is absent and shares oversight of all operations at the assigned CLUB4 facility. The role contributes to the gym’s overall success through customer service, community partnerships, membership sales, hiring, coaching, mentoring, and staff development within established operational budgets. The Assistant General Manager helps achieve targets for financial sustainability, customer satisfaction, sales performance, and financial returns, and is accountable for the successful management, administration, and daily operations of the gym. Monthly bonuses are available when established KPI metrics are met or exceeded. The role reports directly to the General Manager and operates under the direction of an assigned Regional Manager. It has direct reports, including Childcare Associates and Managers, Front Desk Associates, MODs, and other Assistant General Managers.

Requirements

High school diploma or equivalent (GED).
CPR/AED certification.
Basic computer, math, and communication skills.
Computer proficiency and familiarity with Microsoft Office Suite.
Superior customer service skills.
Strong work ethic, decision-making skills, time management, and organizational skills.
Ability to take initiative and work with minimal direction and supervision.
Ability to manage multiple priorities in a rapidly changing environment.
Ability to work both independently and collaboratively within teams.
Ability to lead others and manage club operations personnel in the General Manager’s absence.
Ability to travel to other clubs as needed.

Nice To Haves

Strong sales background.
Supervisory or leadership experience in a high-level customer service industry.
A two- or four-year degree, or four years of supervisory experience.
Work-related experience or additional education or training that demonstrates acceptable proficiency in the required knowledge, skills, and abilities may be accepted as a substitute at the discretion of CLUB4 Fitness Human Resources or the Managing Partner.

Responsibilities

Support the General Manager in leading the team and achieving sales, profit, and business growth goals.
Oversee club operations when the General Manager is not at the facility.
Manage overall sales numbers at the location, including calling prospective members who have visited the club or expressed interest online.
Help maintain a welcoming atmosphere and ensure staff follow customer service guidelines.
Support staff growth and development through coaching, mentoring, and skill development.
Work with the General Manager and Regional Manager to address issues involving employees and members, including issues raised online, respectfully and promptly.
Promote a superior customer experience and actively promote CLUB4 Fitness in local communities.
Ensure daily deposits are accurate and timely.
Monitor compliance with company policies, procedures, and organizational standards.
Monitor club inventory and ensure adequate supplies are available.
Oversee employee payroll and scheduling to maintain adequate staffing.
Keep the facility clean and ready to pass inspections.
Schedule and reassign staff to meet club needs when the General Manager is absent.
Work with the General Manager and MOD to foster strong team communication and effective working relationships.
Maintain confidentiality of proprietary and sensitive information.
Maintain complete knowledge of and strict adherence to company policies and procedures.
Perform other duties assigned by the General Manager, Regional Manager, or Managing Partner.