Assistant General Manager

Charlestowne Hotels•Santa Fe, NM

About The Position

Hotel Flora is seeking an experienced Assistant General Manager with a Food & Beverage focus to oversee boutique hotel operations, including three distinct F&B outlets. The role leads day-to-day operations, balancing high standards of guest service with practical food and beverage execution. The Assistant General Manager directly manages the outlets, preserving each one’s identity, atmosphere, and service standards, and works closely with the General Manager to support rooms and overall hotel operations. This is a hands-on leadership role focused on operational excellence, attentive service, and high-quality guest experiences. The Assistant General Manager supports the General Manager in daily property operations and acts as General Manager in their absence, overseeing Front Desk, Housekeeping, and guest experience teams. Responsibilities and qualifications may evolve with business needs; reasonable accommodations may be made for individuals with disabilities.

Requirements

3–5+ years of progressive management experience in independent boutique hotels, lifestyle luxury properties, or high-volume, multi-concept restaurant groups.
Associate’s or Bachelor’s degree in Hospitality or Business, or equivalent experience, preferred.
Familiarity with Microsoft Office or Google Workspace, hospitality POS systems, inventory management software, scheduling tools, and P&L budgeting.
Proven financial acumen, including budgeting, forecasting, and labor and cost-of-goods-sold control.
Strong command of F&B operations and event execution, with the ability to partner effectively with culinary teams.
Guest-first mindset and strong service-recovery skills.
Knowledge of cash-handling, PCI, and key-control procedures.
Emphasis on hospitality, responsible alcohol service, sanitation, and safety compliance, including OSHA, health code, and fire/life safety.
Ability to multitask in a fast-paced environment and move between financial analysis and high-volume service duties.
Flexibility to work nights, weekends, and holidays.
Must possess or be able to immediately obtain a valid New Mexico Alcohol Server Permit and relevant food safety management certifications.
Ability to meet the listed physical demands, including frequent standing and walking; occasional lifting, carrying, pushing, or pulling 25–40 pounds; and regular bending, reaching, and kneeling.
Ability to communicate clearly in busy, noisy environments and to hear guest and staff requests and alarms or radios.

Nice To Haves

Experience with a hotel opening, outlet concept launch, or major repositioning project.
Familiarity with PMS and BEO platforms.
CPR/First Aid certification.

Responsibilities

Partner with the Executive Chef and Beverage Lead to curate seasonal menus, wine programs, and craft cocktail menus that attract local and hotel guests.
Manage F&B profit and loss statements, control labor costs, conduct menu engineering, and optimize inventory to reduce food and beverage waste.
Ensure adherence to New Mexico liquor laws, safe-serving standards, and local health department guidelines.
Develop memorable guest experiences that go beyond standard dining and drink preparation.
Create seasonal pop-up concepts, interactive mixology workshops, and outlet programming.
Support daily property operations and act as General Manager in the General Manager’s absence, overseeing Front Desk, Housekeeping, and guest experience teams.
Cross-train to support guest check-ins, concierge services, and housekeeping inspections during peak arrival periods.
Personally welcome VIP guests, regulars, and local tastemakers, building community relationships and guest loyalty.
Keep restaurants and public hotel spaces curated, safe, clean, and aligned with the boutique aesthetic.
Implement training on service steps, wine knowledge, mixology, storytelling, and upselling.
Promote collaboration between F&B and rooms teams through daily huddles, cross-departmental recognition, and shared accountability.
Assist in emergencies or evacuations as Manager on Duty.