Assistant General Manager

La Posada Hotel•Laredo, TX

21d

About The Position

The Assistant General Manager (AGM) supports the General Manager in overseeing daily hotel operations to ensure an exceptional guest experience, operational efficiency, and strong team performance. The role helps manage front-of-house and back-of-house functions, supervises department heads, and promotes service excellence throughout the property. As second-in-command, the AGM steps in during the General Manager’s absence and helps implement strategic initiatives aligned with brand standards and business goals. The AGM assists with hotel operations across the front desk, housekeeping, food and beverage, and maintenance; supports financial, guest satisfaction, and operational targets; coaches department leaders; resolves guest concerns; monitors performance metrics; and contributes to forecasting, budgeting, and cost control. The role also helps ensure compliance with safety, health, and brand standards, participates in staff hiring and development, and represents hotel leadership in meetings, community events, and vendor relations as needed. The position directly and indirectly supervises hotel personnel, including department managers. Supervisory duties include recruiting, interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and addressing complaints and problems in accordance with company policies, training programs, and applicable laws.

Requirements

Bachelor's degree from a four-year college or university preferred; or 3+ years of hotel management experience, preferably in a supervisory or AGM role; or an equivalent combination of education and experience.
Strong leadership, communication, and problem-solving skills.
Proven ability to manage multiple departments and drive operational success.
Familiarity with hotel systems, budgeting, and guest service standards.
Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.

Nice To Haves

Bachelor's degree from a four-year college or university.
Hotel management experience in a supervisory or Assistant General Manager role.

Responsibilities

Assist in managing hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
Support the General Manager in achieving financial targets, guest satisfaction scores, and operational KPIs.
Supervise and coach department leaders to ensure consistent service delivery and team development.
Handle guest concerns and resolve issues promptly to maintain satisfaction and loyalty.
Monitor daily performance metrics and contribute to forecasting, budgeting, and cost control.
Ensure compliance with safety, health, and brand standards across departments.
Participate in hiring, training, and performance evaluations of staff.
Lead by example in delivering outstanding hospitality and fostering a positive work culture.
Represent hotel leadership in meetings, community events, and vendor relations as needed.
Recruit, interview, hire, train, assign, and direct employees; appraise performance; reward and discipline employees; and address complaints and resolve problems.