Assistant General Manager

Team Car Care Dba Jiffy Lube • Las Vegas, NV

4d • $18 - $20 • Onsite

About The Position

The Assistant General Manager (AGM) works directly with the General Manager to support service center operations, grow revenue and guest count, improve sales performance, and deliver an exceptional guest experience. The role helps lead and develop teammates, maintain quality and safety standards, manage inventory, and support the center's financial performance. The AGM may perform opening and closing duties when the General Manager is away and handles guest questions in person, electronically, or by telephone.

Requirements

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Comfort working in a fast-paced, flexible, high-performance retail environment.
• A “Guest First” mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to work in frequently hot and cold temperatures, loud noises, and exhaust fumes.
• Ability to lift and move work-related items up to 50 pounds.
• Must be at least 18 years of age.

Responsibilities

• Work with the General Manager to grow revenue, guest count, and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
• Coach the team to provide excellent customer service and exceptional guest experiences.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Carry out duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide clear and detailed direction to the team.
• Ensure the service center is clean, safe, and presentable in accordance with the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors.
• Perform opening and closing duties when the General Manager is off.
• Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe, productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• No need to pay for tools
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot access to employee discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed