Assistant General Manager

Green Thumb•Naperville, IL

5d•$50,000 - $65,000

About The Position

Green Thumb is seeking an Assistant General Manager for a RISE Dispensary to support and manage a diverse team, drive results, and deliver positive consumer experiences. Working with the General Manager, this role helps lead customer experience, inventory operations, and team member development. It is a developmental step toward becoming a General Manager. The Assistant General Manager oversees dispensary operations and regulatory compliance, supports effective inventory and financial controls, and leads teams in delivering consistent service across in-store, drive-thru, curbside, and delivery channels. The role also contributes to hiring, onboarding, training, scheduling, coaching, performance management, and community outreach. The position involves working in a customer-facing dispensary, potentially outdoors in varying weather, and may involve exposure to cannabis and allergens.

Requirements

At least three years of experience managing teams in a retail setting, specifically with POS business operations.
Ability to meet scheduling and availability requirements, including varying shifts such as mornings, days, nights, and weekends.
Reliable and dependable attendance.
Must be at least 21 years old.
Must pass required background checks.
Must possess a valid driver's license or state ID.
Must understand and comply with Green Thumb rules, regulations, policies, and procedures.
Must understand cannabis laws, rules, and regulations and have a passion for furthering industry and regulatory knowledge.
Proactive, with a strong work ethic, attention to detail, communication skills, and leadership skills.
Ability to meet timelines and work effectively under pressure.
Openness to constructive developmental feedback and ability to maintain composure in difficult situations.
Strong interpersonal skills in a fast-paced, deadline-oriented, often cross-functional environment.
Ability to use standard office equipment and computer software, including word processing, database management, spreadsheets, and email.
Highly motivated, self-directed, innovative, and able to work independently or as part of a team using sound judgment, common sense, and resourcefulness.
Ability to adapt and thrive in a demanding, fast-paced environment.
Strong critical-thinking skills.
Professionalism and integrity, including handling confidential information and complying with HIPAA requirements.
Ability to resolve conflicts, handle employee and customer complaints, and settle disputes.
Ability to move about the dispensary, remain stationary when needed, communicate directly with individuals and groups, operate point-of-sale and office equipment, prepare orders by moving products, inspect and receive detailed information, move inventory weighing up to 30 pounds independently, and position oneself to move inventory in storage areas for prolonged periods.

Nice To Haves

Cannabis experience.
Inventory control experience.

Responsibilities

Oversee dispensary operations to ensure compliance with security, inventory, and local and state regulations.
Motivate team members to execute programs, initiatives, and regional in-store promotions.
Oversee product inventory, financial records, and Seed to Sale compliance.
Maintain cash management and handling protocols and complete daily reconciliation.
Manage ordering and expenses in alignment with store budgets.
Coach and motivate team members to deliver positive in-store customer experiences.
Lead Leader on Duty shifts, supervise team members, recognize performance, and redirect behaviors to support the customer journey.
Lead teams in delivering a consistent omni-channel experience across in-store, drive-thru, curbside, and delivery services.
Coach team members to meet loyalty goals and drive customer retention and repeat traffic.
Serve as a liaison to the local community and support outreach events and initiatives.
Partner with the General Manager to select, onboard, train, develop, and retain a high-performing team.
Promote engagement and performance through coaching, feedback, and recognition.
Motivate the team to exceed revenue targets and key metrics through strong service techniques, product knowledge, and team behaviors.
Create hourly schedules aligned with business needs, hours targets, and team member availability.
Hold team members accountable for accurate timekeeping, schedule compliance, and reliability.
Develop leaders and team member talent and address performance issues promptly.
Perform other duties as needed.