Assistant General Manager

Wawa•Indianapolis, IN

About The Position

The Assistant General Manager is a hands-on leader who supports daily store operations, team development, and business results. The role oversees store performance and profitability while helping hire, train, coach, and develop Customer Service Associates. The Assistant General Manager helps ensure a positive customer experience and that the team meets Wawa’s safety, quality, and operational standards.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Strong background in store operations, including staffing, training, performance management, sales building, scheduling, and expense control.
Ability to implement change and drive results through effective execution.
Excellent communication, relationship-building, and interpersonal skills.

Nice To Haves

Proven leadership experience, ideally in food service or retail.

Responsibilities

Gather customer feedback, resolve problems, and maintain a smooth, friendly customer experience.
Deliver effective training to Customer Service Associates so they can meet safety, quality, and operational standards.
Support hiring, onboarding, coaching, recognition, and motivation of team members.
Coordinate schedules and daily tasks to keep store operations running efficiently.
Monitor store performance, review reports, manage shrink, and identify opportunities for improvement.
Monitor trends and collaborate with peers on action plans to drive results.