Assistant General Manager

Team Car Care Dba Jiffy Lube • Lacey, WA

2d • $20 - $22 • Onsite

About The Position

The Assistant General Manager (AGM) is part of the service center’s management team and works directly with the General Manager to support revenue growth, sales performance, and excellent guest experiences. The AGM helps build an engaged, effective team by setting a positive example, developing and coaching teammates, and providing clear direction. The role also supports the service center’s financial performance, operations, inventory management, and safe, clean, presentable environment. Professional automotive experience is not required.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help improve sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoys and is energized by a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• Must be at least 18 years of age.

Nice To Haves

• Professional automotive experience is not required.

Responsibilities

• Work with the General Manager to grow revenue, guest count, and performance on lead measures such as core sales mix, MultiCare, and Core Plus.
• Coach the team and deliver excellent customer service and exceptional guest experiences.
• Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
• Ensure quality-control measures and processes are consistently followed.
• Handle other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Give the team clear and detailed direction.
• Keep the service center clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors (CSAs).
• Perform opening and closing duties when the General Manager is absent.
• Help the General Manager build and maintain an engaged workforce suited to customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for achieving business goals.
• Manage inventory and product orders according to business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• No need to pay for tools
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot platform access to employee discounts on products and services, including travel, electronics, and concerts
• PTO after 180 days
• Spot bonuses through an internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed