Assistant General Manager
About The Position
The Assistant General Manager supports the Restaurant General Manager in upholding brand standards, leading and developing the team, and delivering excellent customer experiences. The role leads by example through training, coaching, and recognizing employees, and takes charge of daily restaurant operations when the General Manager is absent. This position supports restaurant performance and people management, including team recruitment and hiring, employee relations, operational and food safety standards, facility maintenance, and Profit & Loss activities such as cash control, inventory, and labor management. The stated workweek is 50 hours: 40 hours at regular pay and 10 hours at time and a half.
Requirements
- At least 3 years of restaurant or retail management experience.
- Experience assisting with Profit & Loss management, including cash control and security procedures, inventory maintenance, labor management, and reviewing financial reports.
- Strong communication skills for performance appraisals, disciplinary action, motivating employees, and training employees.
- Adhere to corporate policies and procedures and Occupational Health and Food Safety standards.
Responsibilities
- Model the MIC Success Routine and prioritize customer needs to ensure consistent customer satisfaction.
- Oversee Team Members' adherence to Shift Excellence responsibilities, maintain high food safety standards, and uphold Core excellence.
- Lead restaurant operations and make key decisions in the General Manager's absence.
- Collaborate with the General Manager to assess team performance and provide constructive and positive feedback.
- Address employee relations issues, resolve them when appropriate, or escalate them to the General Manager.
- Assist with sourcing, recruiting, interviewing, and hiring Team Members.
- Promote equity, inclusion, and belonging in the restaurant.
- Assist with Profit & Loss management, including cash control, security procedures, inventory maintenance, and labor management.
- Review financial reports and take appropriate actions to optimize performance.
- Support the General Manager with facility maintenance and ensure health and safety standards are followed.
- Ensure employees receive proper training and resources.
- Lead individual and team recognition, collaboration, and motivation.
- Conduct performance appraisals, take disciplinary action, and motivate and train employees.
Benefits
- Competitive pay of $19.00 to $22.00 per hour.
- Bonus potential.
- Free meals.
- Career advancement and professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
