Assistant General Manager

Sandpiper Property Mgt • Bluffton, SC

18d • $45,000 - $55,000

About The Position

The Assistant General Manager is a hands-on leadership role that assists the General Manager with the property’s day-to-day operations and supports optimum performance, profitability, and continual improvement. When the General Manager is absent, the Assistant General Manager assumes full responsibility for leading the property. The role partners with the General Manager on operational oversight, team leadership, financial and sales support, guest experience, and asset protection.

Requirements

• Exceptional leadership, communication, analytical, and problem-solving skills.
• A proven track record of driving operational efficiency and profitability.

Nice To Haves

• Experience managing operations within major hotel brands such as Choice, IHG, or Marriott.
• Experience with budgeting, financial management, or project management.

Responsibilities

• Work various front desk shifts and share Manager on Duty responsibilities with the General Manager.
• Ensure front desk operations, policies, and Sandpiper and brand standards are upheld.
• Direct the work of at least two or more employees; provide input on hiring, firing, promotion, and changes of status.
• Review and approve payroll, and provide training, coaching, counseling, and annual performance appraisals for direct reports.
• Assist the General Manager with cash management, budgetary controls for labor, room expenses, and inventory, and property revenue management.
• Conduct sales activities and calls to increase occupancy and revenue.
• Meet regularly with guests, monitor social media, and resolve guest issues in a timely manner.
• Prioritize clean rooms, guest satisfaction, and Associate satisfaction; uphold the “Say Yes to a Simple Request” program.
• Protect company assets and company and guest information.
• Provide backup support for housekeeping, front desk, and other duties as needed to ensure hotel operations.

Benefits

• Paid vacation days and paid holidays.
• Associate room discounts for personal travel.
• Multiple healthcare plan options, with the company covering a generous amount of the cost.
• Incentives and Rewardian program points for tenure and extraordinary service.
• Annual surprise packages celebrating company Core Values.
• Comprehensive brand training and professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed