Assistant General Manager

Topgolf•Rogers, AR

About The Position

Topgolf is seeking an Assistant General Manager to lead venue operations in a high-energy, high-volume sports entertainment environment. The role oversees department managers and their teams, maintains operating standards and safety, manages sales and expenses, and uses business metrics to improve performance and profitability. The Assistant General Manager assumes full venue accountability when the General Manager is absent and is expected to build toward leading a venue independently. The position also develops department leaders, supports hiring and scheduling, and promotes team engagement. It calls for a visible, guest-focused leader who champions hospitality, uses guest feedback and operational data to improve the experience, and represents Topgolf through community relationships, events, and partnerships. The role upholds Topgolf's core values of Fun, One Team, Excellence, Courage, and Caring.

Requirements

At least 5 years of restaurant, hotel, or entertainment venue management experience, including at least 2 recent years as an Assistant General Manager or General Manager in a multi-unit operation.
Proven track record leading multi-unit operations in a high-volume environment.
Ability to obtain licenses and certifications required for the location.
Must be at least 21 years old where required by state or local law.
Ability to lift, carry, and move items up to 50 pounds occasionally, including bending, stooping, and carrying.
Ability to remain on feet and in motion for extended periods, including standing, walking, and navigating stairs.
Ability to perform physical tasks consistently in a fast-paced, high-energy venue.
Ability to work outdoors for extended periods in varying weather, including heat, cold, and inclement conditions.
Ability to communicate clearly in an environment with moderate to high background noise.
Ability to remain stationary for periods while performing desk-based tasks, including computer work and document review.

Nice To Haves

Bachelor's degree in a related field; equivalent education and professional experience will also be considered.

Responsibilities

Oversee department managers and their teams in delivering high-quality guest experiences.
Hold leaders accountable for operating standards, staffing, and guest and team safety.
Assume full venue accountability during the General Manager's absences.
Forecast and manage sales and expenses across departments.
Use business metrics and trends to drive performance and maximize profitability.
Coach and develop direct reports and invest in their growth as leaders.
Drive team member engagement across departments.
Support hiring, scheduling, and team building across the venue.
Delegate clearly and follow up to ensure execution.
Remain visible on the floor, interact with guests, and assess and improve their experience.
Promote a culture of hospitality across guest touchpoints.
Use guest feedback and operational data to continuously improve the experience.
Cultivate relationships with community leaders and local organizations.
Support brand-building events, partnerships, and activations.
Uphold Topgolf's core values.
Set clear goals and roles for department managers and foster effective teams.
Monitor metrics and milestones and hold departments accountable for budgets, goals, and operating standards.
Make timely, sound decisions that comply with policies and standards.