Assistant General Manager

A&R Group•Metairie, LA

4d•Onsite

About The Position

A&R Hospitality is hiring an Assistant General Manager for Hampton Inn Metairie, a 111-room Hampton by Hilton select-service hotel in Metairie, Louisiana. The Assistant General Manager is the General Manager’s right hand and a visible, hands-on leader responsible for daily operations across the Front Desk, Housekeeping, Breakfast, and Maintenance. The role drives guest satisfaction and Hilton brand standards, develops the hotel team, and leads the property when the General Manager is away. It offers a path toward becoming a General Manager. The property has five stories and offers free hot breakfast, an outdoor pool, a fitness center, an airport shuttle, free parking, and a pet-friendly environment. The hotel serves a varied mix of corporate, medical, business district, sports, leisure, and convention guests. This is a full-time, on-site role in a fast-paced hotel environment with frequent interaction with guests and team members. The schedule follows business demand and includes early mornings, evenings, weekends, holidays, and on-call Manager on Duty coverage. The work involves a visible presence at the front desk, guest floors, breakfast area, and back-of-house, with frequent walking and standing and occasional lifting of up to 25 pounds. Compensation includes a competitive salary. Benefits listed include medical, dental, and vision insurance, a 401(k), paid time off, sick leave, and Hilton Team Member Travel Program discounts. A&R Group states that it provides equal employment opportunities and reasonable accommodations for qualified individuals with disabilities.

Requirements

At least 2–3 years of hotel management or supervisory experience, such as Front Office Manager, Executive Housekeeper, Assistant General Manager, or a similar role.
Hands-on knowledge of the Front Desk, Housekeeping, and hotel operations.
Proven ability to lead, train, and motivate hourly teams.
Strong guest service, problem-solving, and communication skills.
Comfort with numbers, including labor, budgets, inventory, and daily reports.
Ability to work a flexible schedule, including weekends, holidays, and Manager on Duty shifts.
Strong organizational and time-management skills.
Ability to adapt, solve problems, and work effectively in a fast-paced environment.
Physical ability to move throughout the hotel, walk and stand frequently, and lift up to 25 pounds.
Professionalism, integrity, attention to detail, and a service-oriented approach.

Nice To Haves

Experience with Hilton brands such as Hampton, Hilton Garden Inn, Homewood Suites, Home2 Suites, or Tru, or another major brand such as Marriott, IHG, Hyatt, or Choice.
Experience with Hilton OnQ property management systems.
Select-service or focused-service hotel experience.
Knowledge of the New Orleans and Metairie hotel market.
A degree in Hospitality Management, Business, or a related field.
ServSafe certification.
Experience in hospitality or a supervisory role.

Responsibilities

Lead daily operations for the Front Office, Housekeeping, Breakfast, and Engineering/Maintenance.
Serve as Manager on Duty and act as the hotel’s senior leader when the General Manager is away.
Inspect guest rooms, public areas, and back-of-house areas daily to maintain cleanliness and Hilton standards.
Ensure the free hot breakfast runs smoothly, remains stocked, and meets brand standards.
Promote Hamptonality through friendly, authentic, caring service from team members.
Track guest satisfaction scores, online reviews, and reputation management results, and develop action plans.
Resolve escalated guest concerns using service recovery and the 100% Hampton Guarantee.
Recognize Hilton Honors members and encourage loyalty enrollment.
Recruit, hire, onboard, and train front desk agents, housekeepers, breakfast attendants, and maintenance staff.
Build schedules based on forecasted occupancy while controlling labor costs and overtime.
Coach, motivate, and hold team members accountable; lead daily shift briefings.
Promote a positive, respectful, high-performance culture and low turnover.
Support the General Manager with budgeting, forecasting, payroll, purchasing, and expense control.
Monitor occupancy, ADR, and RevPAR and support revenue strategy and rate decisions.
Manage inventory, linen par levels, breakfast food costs, and supply ordering.
Oversee night audit, cash handling, credit card procedures, accounts receivable, and daily reports.
Support local sales efforts, including corporate accounts, sports groups, and direct bookings.
Maintain Hilton brand standards and readiness for Quality Assurance audits.
Use Hilton OnQ systems for property management, reservations, and reporting.
Enforce safety, security, and OSHA standards, including hurricane and emergency preparedness.
Ensure the hotel complies with federal, state, and local regulations.