Assistant General Manager

MERS Goodwill•Eureka, MO

About The Position

MERS/Missouri Goodwill Industries is seeking an energetic, self-motivated, and professional Assistant General Manager to support the Eureka Store team and the organization’s mission, “Changing Lives Through the Power of Work!” The role supports the Store Manager in overseeing store operations, staff, resources, and budgets, while helping the store meet or exceed its goals and benchmarks. The Assistant General Manager models and enforces agency values, policies, safety, ethics, and quality standards; delivers strong service to donors, shoppers, and staff; and helps maintain effective staffing, payroll, and operational processes. This is an hourly, full-time position paying $22.50 per hour, with bonus potential of up to $500 per month. The posting states required travel is 0%. MERS Missouri Goodwill requires various background and records checks upon employment.

Requirements

High school diploma or GED.
One year of management experience.
Valid Missouri or Illinois state driver’s license and insurance.
Excellent interpersonal and communication skills, including customer service, conflict resolution, and teamwork.
Leadership skills in decision-making, goal-setting, and problem-solving, including the ability to motivate and lead employees and hold them accountable.
Comfort using workplace technology such as registers, scheduling software, and inventory management software.

Nice To Haves

Some college.
Previous Goodwill retail or warehouse experience.

Responsibilities

Assist the Store Manager in overseeing store operations, resources, and budgets to meet or exceed goals and benchmarks.
Model core values and support a store culture committed to safety, ethics, and quality.
Supervise, direct, and train assigned staff, ensuring they perform their essential functions.
Provide superior internal and external customer service, encourage repeat donors and shoppers and staff retention, and promptly de-escalate customer dissatisfaction.
Coach and counsel employees about job performance, including discipline up to and including termination.
Use independent judgment to assign daily duties and achieve operational tasks.
Identify and recommend high-performing employees for advancement.
Safeguard company property and personal information; report theft, misappropriation, unethical or inappropriate behavior, and unauthorized possession of company property to management, Human Resources, or Loss Prevention.
Read, follow, model, and enforce agency policies, procedures, and values.
Use efficient staffing methods, arrange coverage for absent employees when necessary, and audit, edit, and approve payroll.
Improve processes to eliminate wasteful practices.
Maintain a professional appearance in accordance with the dress code.
Perform other duties as assigned.

Benefits

Monthly bonus potential up to $500.
Medical benefits for employees working 30 or more hours per week, available from date of hire.
Dental and vision benefits for employees working 20 or more hours per week, beginning the first of the month following hire.
Voluntary life and AD&D insurance for employees working 20 or more hours per week, beginning the first of the month following hire.
403(b) retirement plan from date of hire for employees working 20 or more hours per week.
403(b) retirement plan with employer match after one year of employment for employees working 20 or more hours per week.
401(a) retirement plan from date of hire for employees working 20 or more hours per week.
PTO accrual of up to 15 days based on hours worked.
Employee store discount.
Paid holidays.
Flexible schedules.
Career growth opportunities.