Assistant General Manager

DNATA US Inflight Catering • Everett, MA

146d • $89,000 - $137,000

About The Position

dnata is a global air services provider operating at 127 airports in 35 countries across six continents. It provides ground handling, cargo, travel, and flight catering services to more than 300 airline customers. The Assistant General Manager supports operations at dnata Catering North America, helping oversee the daily operations of an aviation catering unit in coordination with the General Manager. The role contributes to financial goals, operational improvements, quality standards, regulatory compliance, and a collaborative team environment.

The position supports facility operations, budgeting and financial performance, food safety and security, staffing, production, customer contract requirements, and continuous improvement. It also involves working with department heads, stakeholders, TSA, management, security agencies, and airlines. The role requires frequent multitasking, precision, punctuality, and attention to detail. Essential duties are performed indoors, where noise levels can range from minimal to loud. The position is not eligible for employment visa sponsorship; applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

• Bachelor’s degree required.
• Minimum of 5 years of inflight catering experience or an equivalent combination of education and experience is stated in the education criteria.
• Minimum of 2–3 years of experience in operations management.
• Familiarity with budgeting processes and operational planning.
• Understanding of HACCP and FDA compliance requirements.
• Proficiency in Microsoft Office Suite.
• Strong leadership, project management, and process improvement skills.
• Excellent time management and a performance-oriented mindset.
• Financial management skills and effective employee relations abilities.
• Problem-solving skills focused on quality improvement.
• Strong commitment to safety and compliance protocols.
• Adaptability to fast-paced environments.
• Detail-oriented and data-driven approach.
• Exceptional interpersonal and communication skills.
• Applicants must be legally authorized to work in the United States at the time of application and throughout employment without current or future sponsorship from dnata Catering USA.

Nice To Haves

• Associate degree (A.A.) from a two-year college or technical school preferred.
• Experience in inflight catering is preferred but not required.
• Experience supporting airline catering operations, preferably managing international airline accounts.
• Knowledge of the manufacturing or food processing industry.
• Passion for high-quality cuisine and exceptional service.

Responsibilities

• Assist in managing facility operations, including quality control and purchasing, to meet established goals.
• Support profit and loss management by monitoring financial performance and assisting with budget achievement.
• Identify and recommend cost savings and operational efficiencies.
• Collaborate on quality improvement initiatives and ensure compliance with company and regulatory standards.
• Help maintain compliance with dnata Food Safety Standards, including HACCP, SSOP, and GMP.
• Ensure food safety audits are completed on time according to dnata standards.
• Help develop and lead a high-performing team focused on continuous improvement.
• Support staff allocation to maximize departmental efficiency.
• Monitor production to maintain quality standards and operational efficiency.
• Build positive relationships with department heads and represent the facility in internal and external communications.
• Assist with implementing policies and procedures.
• Track and report key metrics to improve effectiveness and reduce expenses.
• Collaborate with stakeholders to communicate requirements clearly.
• Support demand forecasting and planning.
• Assist in managing compliance with labor laws, OSHA regulations, and food safety policies.
• Participate in creating the annual business plan and support monthly and annual budget processes.
• Monitor the unit's economic performance and suggest corrective actions when needed.
• Ensure operations align with company standards and customer contracts.
• Contribute to process optimization and continuous improvement initiatives.
• Promote safety, health, and environmental compliance within the facility.
• Support the development and motivation of team members in line with HR policies.
• Collaborate with TSA, management, security agencies, and airlines regarding security breaches involving the facility, fleet, or airline equipment.
• Help implement security measures, including entry management, searches, and video security, in collaboration with TSA security protocols.
• Ensure threats, knives, and security breaches are addressed promptly and investigated to determine root causes and corrective actions.
• Perform other duties as assigned by management.

Benefits

• Full-time employees are eligible for 401(k) and healthcare benefits, including medical, dental, and vision.
• Complimentary breakfast, lunch, and dinner during the shift.
• Mentoring, volunteer, and professional development opportunities.
• Employee resource groups and a commitment to diversity and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager