Assistant General Manager

A&R GROUP•Metairie, LA

5d•Onsite

About The Position

A&R Hospitality is seeking an Assistant General Manager to help lead Hampton Inn Metairie, a 111-room Hampton by Hilton select-service hotel in Metairie, Louisiana. The Assistant General Manager is the General Manager’s operational partner and a visible, hands-on leader for guests and team members, overseeing day-to-day operations across the Front Desk, Housekeeping, Breakfast, and Maintenance. The role is responsible for guest satisfaction, Hilton brand standards, team development, and leading the hotel when the General Manager is away. It is described as a path toward becoming a General Manager. The hotel is located in Metairie’s business district and offers free hot breakfast, an outdoor pool, a fitness center, an airport shuttle, free parking, and a pet-friendly environment. The Assistant General Manager supports hotel financial performance and revenue efforts, maintains safety and regulatory compliance, and uses Hilton OnQ systems for property management, reservations, and reporting. This is an active, fast-paced hotel role with frequent interaction with guests and employees and a hands-on presence throughout the property. Work hours follow business demand and may include early mornings, evenings, weekends, holidays, and on-call Manager on Duty coverage. Physical activity includes frequent walking and standing, inspecting all five floors, and occasional lifting of up to 25 pounds.

Requirements

The qualifications section requires 2–3+ years of hotel management or supervisory experience; another qualifications passage says previous hospitality or supervisory experience is a big plus.
Hands-on knowledge of Front Desk, Housekeeping, and hotel operations.
Ability to lead, train, and motivate hourly teams.
Strong guest-service, problem-solving, and communication skills.
Comfort with numbers, including labor, budgets, inventory, and daily reports.
Ability to work a flexible schedule, including weekends, holidays, and Manager on Duty shifts.
Strong organizational and time-management skills.
Ability to communicate naturally and interact with guests to create positive experiences.
Ability to adapt and solve problems in a fast-paced, high-energy environment.
Attention to detail and a results-focused approach.
Professionalism, integrity, positive energy, motivation, and ability to work as part of a team and independently.
Physically able to move throughout the hotel, walk and stand for extended periods, and lift up to 25 pounds; the posting also mentions bending, carrying, pushing or pulling moderate weights, and frequent shoulder, elbow, and hand movements.
Basic math skills are helpful for inventory, restocking, and light reporting.

Nice To Haves

Experience with Hilton brands or another major hotel brand such as Marriott, IHG, Hyatt, or Choice.
Experience with Hilton OnQ PMS.
Select-service or focused-service hotel experience.
Knowledge of the New Orleans and Metairie hotel market.
Degree in Hospitality Management, Business, or a related field.
ServSafe certification.

Responsibilities

Lead daily operations for the Front Office, Housekeeping, Breakfast, and Engineering/Maintenance.
Serve as Manager on Duty and act as the hotel’s senior leader when the General Manager is away.
Inspect guest rooms, public areas, and back-of-house areas daily to maintain cleanliness and Hilton standards.
Ensure the free hot breakfast runs smoothly, remains stocked, and meets brand standards.
Promote friendly, authentic, caring service and Hamptonality among team members.
Track guest satisfaction scores, online reviews, and reputation management, and use results to develop action plans.
Resolve escalated guest concerns using service recovery and the 100% Hampton Guarantee.
Recognize Hilton Honors members and encourage loyalty enrollment.
Recruit, hire, onboard, and train front desk agents, housekeepers, breakfast attendants, and maintenance staff.
Build schedules based on forecasted occupancy while controlling labor costs and overtime.
Coach, motivate, and hold team members accountable; lead daily shift briefings and promote a positive, respectful, high-performance culture.
Support the General Manager with budgeting, forecasting, payroll, purchasing, and expense control.
Monitor Occupancy, ADR, and RevPAR, and support revenue strategy and rate decisions.
Manage inventory, linen par levels, breakfast food costs, and supply ordering.
Oversee night audit, cash handling, credit card procedures, accounts receivable, and daily reports.
Support local sales efforts, including corporate accounts, sports groups, and direct bookings.
Maintain Hilton brand standards and prepare for Quality Assurance audits.
Use Hilton OnQ systems for property management, reservations, and reporting.
Enforce safety, security, and OSHA standards, including hurricane and emergency preparedness.
Ensure compliance with federal, state, and local regulations.